Resolved

Mon, 30 Mar 2026 14:13:00 GMT

Status: Resolved

We experienced elevated errors and latency on the Conversations API, specifically with the search method. The impact occurred between 11.47 UTC and 12.18 UTC. Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.

Affected components

Webhooks (Operational)

Help Center (Operational)

Outbound (Operational)

Other (Operational)

Knowledge Hub (Operational)

Mobile Messenger (Operational)

Web Messenger (Operational)

Copilot (Operational)

Omnichannel (Operational)

Phone (Operational)

Tickets (Operational)

Reporting (Operational)

Fin AI Agent (Operational)

Inbox (Operational)

REST API (Operational)

Apps and Integrations (Operational)