Inbox functionality degraded

Incident Report for Intercom

Resolved

This has been resolved.

Posted Apr 22, 2024 - 15:20 UTC

Monitoring

We have shipped a fix for this and are monitoring its effectiveness.

Posted Apr 22, 2024 - 15:05 UTC

Identified

We are having issues with the Inbox, where hovering over the left hand sidebar can cause the entire Inbox to become unresponsive. We have identified the issue and are working on a fix.

Posted Apr 22, 2024 - 14:57 UTC

This incident affected: Intercom Web Application.