System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.98 % uptime
Today
Web Messenger ? Operational
90 days ago
99.98 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.98 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.99 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom message delivery Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Chats and Posts Operational
90 days ago
99.99 % uptime
Today
Mobile Push Operational
90 days ago
99.99 % uptime
Today
Admin notifications ? Operational
90 days ago
99.99 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Javascript API response time
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Web Application response time
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Mobile API response time
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REST API response time
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Average Webhook Delivery Time
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Past Incidents
Aug 13, 2022

No incidents reported today.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Resolved - This issue has been resolved, and all Intercom Services are working as expected.
Aug 10, 20:33 UTC
Investigating - We are currently investigating an issue with the Intercom Messenger not loading in the two most recent releases of Google Chrome web browser.

Affected customers can change the Messenger Wallpaper following our Customisation Guide here to resolve the error while we roll back a code change: https://www.intercom.com/help/en/articles/178-customize-the-intercom-messenger-basics#h_3236a97925

Aug 10, 19:56 UTC
Resolved - Betweeen approx 2022-08-08 1500 UTC and 2022-08-10 0900 UTC, Resolution Bot features related to Conversational Topics, Unanswered Questions and Historical Questions were not working. This issue is now resolved and all Resolution Bot features are working as expected.
Aug 10, 09:07 UTC
Update - We are continuing to work on restoring Resolution Bot features, and have now re-enabled the ability of an Intercom Teammate to search for Historical Questions in Resolution Bot. Resolution Bot's ability to answer customer queries in the Intercom Messenger continues to be unaffected at this time.

We expect to bring Resolution Bot's ability to curate Unanswered Questions back online over the next 24 hours.

Aug 9, 18:36 UTC
Identified - We have mitigated an issue with Conversational Topics in Resolution Bot, and this feature is now working as expected.

We are still working on bringing Resolution Bot's unanswered questions and historical topic search back online. This will affect an Intercom teammate's ability to create new Resolution Bot answers, but it does not affect Resolution Bot's ability to answer end users. At this time we don't have an ETA for these features being fixed but we will update here as soon as we know more.

Aug 8, 17:07 UTC
Update - We are continuing to investigate this issue. The affected feature are related to Resolution Bot answer curation by Teammates in Intercom, end-users are unaffected at this time.
Aug 8, 15:37 UTC
Investigating - We are currently investigating issue with the following Resolution Bot feature not working:

* Conversational Topics
* Resolution Bot unanswered questions
* Resolution Bot curation (specifically, the ability to search for historical questions).

Aug 8, 15:04 UTC
Aug 9, 2022
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.