System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
100.0 % uptime
Today
Web Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile Messenger ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application ? Operational
90 days ago
100.0 % uptime
Today
Intercom APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chats and Posts Operational
90 days ago
100.0 % uptime
Today
Mobile Push Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Webhook Delivery Time
Fetching
Javascript API response time
Fetching
Web Application response time
Fetching
Mobile API response time
Fetching
REST API response time
Fetching
Past Incidents
Aug 5, 2020

No incidents reported today.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Resolved - Between 2020-07-30 UTC and 2020-07-31 15:00 UTC, customers may have experienced issues with loading some conversations on the Intercom Android Conversations app.

The issue is now resolved and Intercom services are back to fully operational.
Jul 31, 14:14 UTC
Investigating - We are currently seeing errors with conversations not loading in the Intercom Android conversations app.
Jul 31, 13:41 UTC
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - Between 2020-07-28 08:30 UTC and 2020-07-28 at 10:15 UTC, customers may have experienced issues with higher latency and errors across all parts of Intercom. The issue is now resolved and Intercom services are back to fully operational.
Jul 28, 11:17 UTC
Monitoring - We have identified the issue and are continuing to monitor it. The high number of errors and latency are returning to normal thresholds.
Jul 28, 10:06 UTC
Investigating - We are currently seeing higher than normal errors and latency across all parts of Intercom from 8:30am UTC.
Jul 28, 09:32 UTC
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020
Resolved - Between 2020-07-21 at 1209 UTC and 2020-07-23 at 2210 UTC, images uploaded to articles or saved replies more than 18 months ago may have failed to load when viewed. We have identified the cause of the issue and have shipped a fix so images load correctly when viewed.

All services are back to normal and the uploaded images that were impacted are loading correctly.
Jul 23, 23:40 UTC
Investigating - We are investigating reports of some images failing to load within existing articles or saved replies if the image was uploaded to Intercom more than six months ago.
Jul 23, 21:51 UTC
Jul 22, 2020

No incidents reported.