System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.99 % uptime
Today
Web Messenger ? Operational
90 days ago
99.99 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.99 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.94 % uptime
Today
Intercom APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chats and Posts Operational
90 days ago
100.0 % uptime
Today
Mobile Push Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Javascript API response time
Fetching
Web Application response time
Fetching
Mobile API response time
Fetching
REST API response time
Fetching
Average Webhook Delivery Time
Fetching
Past Incidents
Jul 5, 2022

No incidents reported today.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
Resolved - The Intercom Messenger was down on web and mobile from 12:00 to 12:18. A rollback was issued and this problem is now completely resolved.
Jun 28, 11:25 UTC
Monitoring - The rollback is complete and the Messenger is operational again. We are monitoring the situation to confirm full recovery.
Jun 28, 11:19 UTC
Identified - We have identified the issue and are rolling back.
Jun 28, 11:12 UTC
Investigating - We are aware of problems loading the Intercom Messenger. We are investigating and will update here as soon as possible.
Jun 28, 11:09 UTC
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 UTC
Scheduled - Between Saturday 2022-06-25 07:00 UTC and Saturday 2022-06-25 09:00 UTC we will be carrying out essential maintenance on our databases. Throughout this period customers may experience periods of brief interruption to the following features: Inbox, Contacts, Outbound messages, Reporting, Article search, Operator (custom bots, resolution bot, etc). This is due to planned maintenance work required on our core database services.

What is the impact?
During the maintenance window, the Intercom product may be degraded or unavailable for a few minutes multiple times. The delivery of some messages may be delayed.

Why are we doing this?
We are rebooting our Elasticsearch clusters to support a change to our underlying infrastructure which will enhance the stability and performance of our platform.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and will always aim to give as much notice as possible.

What will the exact experience be for our customers during the change?
At various points over the maintenance window, customers may get an error accessing the following
• Inbox
• Contacts (user/companies) list including contacts search API
• Reporting including CSV exports
• Outbound home page
• Operator home

Jun 21, 10:22 UTC
Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 13:23 UTC
Identified - We are aware of issues loading the Intercom App for people using Avast antivirus software. We are working to resolve this issue.
Jun 22, 13:10 UTC
Jun 21, 2022

No incidents reported.