System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
100.0 % uptime
Today
Web Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile Messenger ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.95 % uptime
Today
Intercom APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Operational
90 days ago
100.0 % uptime
Today
Small message delivery ? Operational
90 days ago
100.0 % uptime
Today
Medium message delivery ? Operational
90 days ago
100.0 % uptime
Today
Large message delivery ? Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Webhook Delivery Time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Javascript API response time
Fetching
Web Application response time
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Mobile API response time
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REST API response time
Fetching
Past Incidents
Apr 1, 2020
Resolved - Between 2020-04-01 00:20 UTC and 2020-04-01 02:20 UTC our invoicing service was experiencing issues, invoices and the Invoice page under Billing > Invoices were not accessible.

This issue has been resolved and we have confirmed that invoices can be accessed again.
Apr 1, 02:20 UTC
Mar 31, 2020
Resolved - Between 2020-03-31 1614 UTC and 2020-03-31 1949 UTC, Intercom customers may have experienced significant delays in the processing of updates to user, lead, or company data.

During this time, customers may have experienced issues relating to the people or company search operation.

Impacted features that use this operation include API requests, App Store apps (i.e. Slack app), filtered people or company list, audience previews for outbound messages, people or company profile views, conversation search by user, campaign and message matching, and segment membership updates.

We have resolved the issue and have finished processing the backlog of data updates. Data update processing is back to normal and all services are fully operational.
Mar 31, 22:14 UTC
Identified - We have identified the issue leading to the delayed updates and we are processing the backlogged queue. You may experience inconsistent results when searching for or listing users, leads, or companies while we process this backlog.
Mar 31, 20:59 UTC
Investigating - Beginning on 2020-03-31 at approximately 1600 UTC, we started investigating an issue where user data updates are experiencing significant delays in processing.
Mar 31, 19:34 UTC
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.