System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.98 % uptime
Today
Web Messenger ? Operational
90 days ago
99.98 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.98 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.98 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.98 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.98 % uptime
Today
Intercom message delivery Operational
90 days ago
99.98 % uptime
Today
Email Operational
90 days ago
99.98 % uptime
Today
Chats and Posts Operational
90 days ago
99.98 % uptime
Today
Mobile Push Operational
90 days ago
99.98 % uptime
Today
Admin notifications ? Operational
90 days ago
99.98 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.98 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Australia Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Javascript API response time
Fetching
Average Webhook Delivery Time
Fetching
Web Application
Fetching
Mobile API
Fetching
Rest API
Fetching
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024
Postmortem - Read details
May 29, 21:47 UTC
Resolved - This incident has been resolved. Apologies for the disruption. We'll follow-up with a Root Cause Analysis shortly.
May 29, 17:18 UTC
Update - We are seeing recovery across the Intercom platform.
May 29, 16:54 UTC
Monitoring - Intercom's services are recovering at this time. We are continuing to work on the problem.
May 29, 16:26 UTC
Update - We are continuing to work on resolving the problems using Intercom.
May 29, 16:08 UTC
Update - We are still working on fixing Intercom.
May 29, 15:29 UTC
Identified - We're continuing to troubleshoot problems using Intercom.
May 29, 15:16 UTC
Investigating - We investigating slowness and errors across the Intercom application.
May 29, 15:04 UTC
May 28, 2024
Resolved - A database failover caused some slowness across multiple parts of Intercom. Things back to normal now, apologies for the disruption!

The periods when Intercom was slow were 13:36 UTC to 13:52 UTC, and 13:56 UTC to 14:02 UTC

May 28, 14:15 UTC
Investigating - We're investigating reports of slowness and errors in Intercom.
May 28, 13:57 UTC
May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - This incident has been resolved.
May 20, 14:43 UTC
Monitoring - We are investigating reports of degraded performance and increased latency across our web app and APIs between 14:28 UTC and 14:33 UTC. We are seeing recovery.
May 20, 14:38 UTC
Resolved - This incident has been resolved.
May 20, 07:58 UTC
Update - We are continuing to monitor for any further issues.
May 17, 15:00 UTC
Update - We are continuing to monitor for any further issues.
May 17, 10:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 16:34 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 16:24 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 15:10 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 14:40 UTC
Update - We shipped a first part of the fix. The impact is narrowed down to reporting CSAT ratings presenting past conversations as recent ones. We now applied a fix to the CSAT rating remarks and will continue working on a fix for all impacted conversations.
May 16, 14:21 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 14:12 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 13:50 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 13:32 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 13:09 UTC
Update - We are continuing to work on a fix for this issue.
May 16, 12:51 UTC
Identified - We have identified the cause of the issue and we are working on a fix.
May 16, 12:32 UTC
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
May 16, 2024
Resolved - The response time for the Intercom API was slower than usual for approximately two hours. We have identified and resolved the issue.
May 16, 16:30 UTC