System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.99 % uptime
Today
Web Messenger ? Operational
90 days ago
99.99 % uptime
Today
Mobile Messenger ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application ? Operational
90 days ago
100.0 % uptime
Today
Intercom APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Operational
90 days ago
99.36 % uptime
Today
Small message delivery ? Operational
90 days ago
99.27 % uptime
Today
Medium message delivery ? Operational
90 days ago
99.27 % uptime
Today
Large message delivery ? Operational
90 days ago
99.27 % uptime
Today
Admin notifications ? Operational
90 days ago
99.63 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
REST API response time
Fetching
Mobile API response time
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Javascript API response time
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Web Application response time
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Webhook Delivery Time
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Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
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Large Message Delivery Times ?
Fetching
Javascript API uptime
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Web Application uptime
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REST API uptime
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Mobile API uptime
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Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019
Resolved - This incident has been resolved. Google's review of our infrastructure was successful and they no longer report banners or unsafe downloads for our domain. We will keep certain attachments blocked on inbound email (replies to conversations by email or email forwarded to us) for the time being, until we investigate changes to our anti-virus scanning for inbound email
May 25, 22:39 UTC
Monitoring - We are continuing to monitor this situation for resolution; at this time we are awaiting review from Google to remove the banner from emails sent via Intercom. In parallel, we also continue to work on multiple engineering tracks to resolve this issue and minimise the chance of reoccurrence. At this time we have no ETA on the completion of the Google review, but will update this incident on any status changes.
May 25, 11:12 UTC
Identified - We have identified the source of the email delivery issues, related to customer files sent via Intercom being flagged as malicious by Google.

In order to resolve this issue and restore email delivery back to expected levels more quickly, we will temporarily prevent the download of attachments that were created through emails coming into Intercom workspaces which match any of the filetypes in the list below.

Workflows that rely on receiving inbound email attachments coming into Intercom will be temporarily disrupted while we're implementing this fix.

Attachment filetypes that are temporarily prevented include:
- doc, xslx, docm, docx, xlsm, exe
- html, htm, php, js
- zip, gz, 7z, rar, z, zls, tar
- arj, iso, ace, apk
- IMG, img, uue, cab

The status of this event will be updated directly at this url: https://www.intercomstatus.com/incidents/1fgmlkrmwnzd
May 24, 21:46 UTC
Investigating - We are investigating email delivery issues related to customer files sent via Intercom being flagged as malicious by Google.

Known Impacted Email Services include:
- Auto, Campaign, and Manual Emails sent via Messages to GSuite or Gmail addresses.

Email Services Not Impacted:
- Transactional emails sent from Intercom itself
- Conversation summaries from Inbox conversations
- Emails sent via Messages to non Gmail or GSuite addresses
May 24, 20:04 UTC
May 24, 2019
Resolved - This incident has been resolved. All delayed emails have been processed and delivered.
May 24, 02:08 UTC
Monitoring - Between 2019-05-23 2222 UTC and 2019-05-23 2336 UTC, outbound emails and admin email notifications experienced a delay in delivery time. This was due to a partial outage from our upstream email delivery provider.

The issue was resolved by our upstream provider and new email messages and admin notifications are now sending on-time.

Emails that were delayed by this issue are queued to send shortly and we are closely monitoring the sending status.
May 24, 00:17 UTC
Identified - We have identified that the issue with email delivery being delayed is a result of a partial outage from our upstream email delivery provider. We have identified that links within emails are not impacted by this issue as previously reported. Links continue to work as expected.
May 23, 23:27 UTC
Investigating - Email deliveries are experiencing delays and links within emails are experiencing redirect issues. We are currently investigating this issue with our upstream email delivery provider.
May 23, 23:01 UTC
May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019
Resolved - Between approximately 2019-05-17 1300 UTC and 2019-05-19 1630 UTC, some customer email campaigns and messages either sent from, or containing references to urls containing "intercom-mail.com", would have appeared with a banner in Gmail indicating "This message seems dangerous".

This issue is now resolved, and these warning messages should no longer appear in GSuite or Gmail accounts for emails received via Intercom. Some customers may continue to see this warning while processing is completed on Google's side.
May 19, 16:53 UTC
Monitoring - Beginning at approximately 2019-05-17 1300 UTC, customer email campaigns and messages either sent from, or containing references to urls containing "intercom-mail.com", are appearing with a banner in Gmail indicating "This message seems dangerous". This is currently affecting all email sent to Google hosted email accounts.

We understand the root cause of this to be related to customer files sent via Intercom being flagged as malicious by Google. We have removed references to these files and are now monitoring for resolution. At this time we have no ETA on resolution, but we are closely monitoring the situation. We will update this Status Page event as soon as the event is resolved.

Known Impacted Email Services include:
- Auto, Campaign, and Manual Emails sent via Messages to GSuite or Gmail addresses.

Email Services Not Impacted:
- Transactional emails sent from Intercom itself
- Conversation summaries from Inbox conversations
- Emails sent via Messages to non Gmail or GSuite addresses
May 18, 15:27 UTC
May 17, 2019
Resolved - Between 2019-05-17 1709 UTC and 2019-05-17 2130 UTC, the Intercom Salesforce app experienced upstream issues due to a Salesforce service interruption.

Our services have been restored and the Intercom Salesforce app is operating normally and successfully processing requests.
May 17, 22:25 UTC
Monitoring - Starting at 2019-05-17 1709 UTC, Salesforce has identified an ongoing issue with their service that is impacting Intercom's Salesforce app. We are closely monitoring the situation. Any Salesforce integrations will remain impacted until the upstream issue with Salesforce is resolved.
May 17, 20:23 UTC
May 16, 2019
Resolved - Between 2019-05-16 0904 UTC and 2019-05-16 1636 UTC, customers who logged into Intercom in a web browser, or refreshed their browser while in Intercom during that time, may have experienced an issue where browser audio notifications were not being delivered whenever an end-user sent a message. This was due to a recent code deployment, which has been identified and a fix has been released. The issue is now resolved, and Inbox notifications are working as expected.

Any customers who continue to have issues with browser audio notifications should perform a hard refresh in their browser to resolve any remaining issues.
May 16, 17:41 UTC
May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.