System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.99 % uptime
Today
Web Messenger ? Operational
90 days ago
99.99 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.99 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.93 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom message delivery ? Operational
90 days ago
99.99 % uptime
Today
Small message delivery ? Operational
90 days ago
99.99 % uptime
Today
Medium message delivery ? Operational
90 days ago
99.99 % uptime
Today
Large message delivery ? Operational
90 days ago
99.99 % uptime
Today
Admin notifications ? Operational
90 days ago
99.99 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Webhook Delivery Time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Javascript API response time
Fetching
Web Application response time
Fetching
Mobile API response time
Fetching
REST API response time
Fetching
Past Incidents
Jan 23, 2020
Completed - The scheduled maintenance has been completed.
Jan 23, 07:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 06:00 UTC
Scheduled - Between 2020-01-23 0600 UTC and 2020-01-23 0700 UTC, customers may experience a series of brief interruptions to the following features: Outbound Message Delivery, User Service, Inbox, Campaigns, and Articles. This is due to planned maintenance work required on our core database services.

What is the impact?
During the window, Outbound Message Delivery, User Service, Inbox, Campaigns, and Articles may be degraded or unavailable for a few minutes. The delivery of some messages may be delayed.

Why are we doing this?
Some of our database clusters need to be restarted during the maintenance window while we perform an important database change.

What will the exact experience be for our customers during the change?
Teammates already in the Intercom app: They may receive an Intercom error message in their browsers and will have limited functionality for a few minutes.

Teammates trying to load the Intercom app: They may receive a generic 503 "service unavailable" message in their browser during the brief interruptions. This should be resolved after a few minutes.

Developers trying to use the API: They may receive a 503 "service unavailable" error in their response during the brief interruptions. This should be resolved after a few minutes.

End users on a website where the Intercom Messenger is installed should not see any interruption.

What will happen to messages that are scheduled to be sent during this time?
Some messages may be delayed for a few minutes.

What will happen to inbound emails?
They will be queued up and processed/delivered once the affected features are back up.
Jan 21, 15:10 UTC
Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - The issue has been resolved. We're still looking into what caused this unplanned maintenance.
Jan 17, 15:38 UTC
Update - We've identified the source of the issue and are currently working on a fix to resolve this.
Jan 17, 15:17 UTC
Identified - The Intercom web application is currently down for unscheduled maintenance.
Jan 17, 14:33 UTC
Jan 16, 2020
Resolved - Between 2020-01-16 1744 UTC and 2020-01-16 1805 UTC, customers may have experienced issues with the order of the results returned when searching for a saved reply in the inbox composer.

Our engineers have identified and rolled back the code deploy which led to this search issue for saved replies. The issue is now resolved and everything is operating normally.

Performing a refresh of your browser will load the updated code and resolve the issue for you.
Jan 16, 20:49 UTC
Investigating - We are investigating reports of the saved reply search feature in Inbox returning incorrectly sorted results.
Jan 16, 20:19 UTC
Jan 15, 2020
Resolved - From approximately 2020-01-15 12:14 UTC to 2020-01-15 13:00 UTC customers using the following apps would have experienced issues with data updates from Intercom. Data sent from Intercom workspaces to these apps during this time cannot be recovered.

- Hubspot
- Slack
- Pipedrive
- Clearbit
- Salesforce

We have since resolved this issue and all apps are performing normally.
Jan 15, 14:11 UTC
Completed - The scheduled maintenance has been completed.
Jan 15, 07:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 12:03 UTC
Scheduled - Scheduled
Between 2020-01-15 0600 UTC and 2020-01-15 0700 UTC customers may experience a series of brief interruptions to the following features: Outbound Message Delivery, User Service, Inbox, Campaigns, and Articles. This is due to maintenance work required on our core database services.

What is the impact?
During the window, Outbound Message Delivery, User Service, Inbox, Campaigns, and Articles may be degraded or unavailable for a few minutes. The delivery of some messages may be delayed.

Why are we doing this?
Some of our database clusters need to be restarted during the maintenance window while we perform an important database change.

What will the exact experience be for our customers during the change?
Teammates already in the Intercom app: They may receive an Intercom error message in their browsers and will have limited functionality for a few minutes.

Teammates trying to load the Intercom app: They may receive a generic 503 "service unavailable" message in their browser during the brief interruptions.

Developers trying to use the API: They may receive a 503 "service unavailable" error in their response during the brief interruptions.

End users on a website where the Intercom messenger is installed should not see any interruption.

What will happen to messages that are scheduled to be sent during this time?
Some messages may be delayed for a few minutes.

What will happen to inbound emails?
They will be queued up and processed/delivered once the affected features are back up.
Jan 13, 16:51 UTC
Jan 14, 2020
Resolved - Between 2020-01-14 1955 UTC and 2020-01-14 2130 UTC, customers may have experienced delays with user data being updated through Intercom's Shopify App. Some customers may have also experienced brief interruptions to their Intercom messenger visibility on their Shopify store.

Our engineers have identified and have mitigated the code which led to the delays some customers may have experienced. The issue is now resolved and everything is operating normally.
Jan 14, 22:22 UTC
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Update - The database maintenance is complete. There was disruption to Intercom between 06:25-06:26, 06:51-06:53 and 07:02-07:05.
Jan 10, 09:10 UTC
Completed - The scheduled maintenance has been completed.
Jan 10, 09:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 UTC
Scheduled - Between 2020-01-10 0600 UTC and 2020-01-10 0700 UTC Intercom will be unavailable to access due to some maintenance required on our core database services.

What is the impact?
Some of our main dB clusters will be entirely down for a period of time. This will impact all Intercom features, and they will not be accessible during the downtime.

How long will the downtime last?
Intercom will be intermittently unavailable during the maintenance window while we perform the change. During the window, different parts of Intercom may be degraded or slower than usual. We expect the disruption to be for a minute or so as we update each database. Some but not all message delivery may be delayed.

What will the exact experience be for our customers during the change?
Team mates already in the Intercom app - will receive an Intercom error message in their browsers and will not be able to use the platform.
Team mates trying to load the Intercom app - will receive a generic 503 "service unavailable" message in their browser
End users on a website where the Intercom messenger is installed - will experience the messenger appearing, but the components in the messenger will not load and/or be available to interact with
Developers trying to use the API - will receive a 503 "service unavailable" error in their response
What will happen messages that are scheduled to send during this time?
They will be delayed for the duration of the downtime.

What will happen to e-mails that get sent in?
They will be queued up and processed/delivered once the platform is back up.
Jan 9, 13:17 UTC
Jan 9, 2020

No incidents reported.