Investigating - We are currently investigating an issue where customers are receiving "Lost Connection" error messages in the Inbox. Real-time messages such as "User is typing" are also affected at this time.
Mar 22, 2023 - 15:25 UTC
Between 2023-03-20 1703 UTC and 2023-03-20 1715 UTC, customers would have experienced the Help Center product being unavailable and not loading. This issue is now resolved, and all services are working as expected.
Customers using workspaces hosted in Intercom's EU or AUS Data Regions would have been unaffected during this time.
Mar 20, 17:46 UTC
We've shipped a fix here and are now monitoring for impact.
Mar 20, 17:24 UTC
We are currently investigating reports of the Help Center product not loading correctly.
Mar 20, 17:16 UTC
Between 2023-03-20 1255 UTC and 2023-03-20 1335 UTC customers would have experienced an issue logging into https://app.intercom.com . This issue is now resolved, and all services are working as expected.
Customers who were already logged in were not affected during this time. Customer using our EU and AUS Regional hosting were also unaffected.
Mar 20, 13:54 UTC
We have shipped a fix for this issue, and customers are able to log in now. We're monitoring now for full resolution.
Customers who are already logged in are unaffected at this time. Customer using our EU and AUS Regional hosting are also unaffected.
Mar 20, 13:43 UTC
We are currently investigating issue where customers are getting a "Retry Later" error when trying to login into https://app.intercom.com.
Customers who are already logged in are not affected at this time. Customer using our EU and AUS Regional hosting are also unaffected.
Mar 20, 13:16 UTC
Between 09:22 and 09:45 UTC, Intercom workspaces and services hosted in the USA region were down. We quickly identified and rolled back a deployment that caused the problem, but needed to also reboot a database cluster to restore service. We apologise for the disruption.
Mar 14, 09:59 UTC
We are seeing recovery of our services.
Mar 14, 09:46 UTC
Intercom is down in the USA region. We have identified a likely cause and are currently rolling back.
Mar 14, 09:36 UTC