System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
100.0 % uptime
Today
Web Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile Messenger ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.98 % uptime
Today
Intercom APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Operational
90 days ago
100.0 % uptime
Today
Small message delivery ? Operational
90 days ago
100.0 % uptime
Today
Medium message delivery ? Operational
90 days ago
100.0 % uptime
Today
Large message delivery ? Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Webhook Delivery Time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Javascript API response time
Fetching
Web Application response time
Fetching
Mobile API response time
Fetching
REST API response time
Fetching
Past Incidents
Oct 21, 2019

No incidents reported today.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Resolved - This incident has been resolved.
Oct 18, 23:51 UTC
Update - We have identified a query that was causing degraded performance, and have since shipped the appropriate changes to relieve the resulting issues.

There should no longer be any negative impact on:

* Inbox performance and conversation load time
* Operator's responsiveness
* Email or push notifications
* Conversation webhook delivery
Oct 18, 23:27 UTC
Update - We are continuing our investigation into the degraded performance for the Intercom application.

Conversation services are the most impacted by this degradation and customers may experience:

- Degraded inbox performance when loading conversations or switching inboxes
- Operator taking longer to engage with conversations
- Delayed email and push notifications for replies to conversations by 2 - 3 minutes
- Delayed conversation webhook notification deliveries
Oct 18, 21:59 UTC
Investigating - We are currently investigating reports of degraded performance in the Intercom Application.
Oct 18, 21:02 UTC
Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019
Resolved - We have identified and reverted a code change that resulted in errors being raised when searching for conversations in Inbox.

Searching for conversations in Inbox is now working as expected again.
Oct 15, 02:52 UTC
Update - We are still noticing errors being raised for many searches in the inbox and are continuing our investigation.
Oct 15, 01:57 UTC
Investigating - We are currently investigating reports of errors when searching for conversations in Inbox.
Oct 15, 00:45 UTC
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.