System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.73 % uptime
Today
Web Messenger ? Operational
90 days ago
99.73 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.73 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.7 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.7 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom message delivery Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Chats and Posts Operational
90 days ago
99.99 % uptime
Today
Mobile Push Operational
90 days ago
99.99 % uptime
Today
Admin notifications ? Operational
90 days ago
99.99 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Australia Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Javascript API response time
Fetching
Average Webhook Delivery Time
Fetching
Web Application
Fetching
Mobile API
Fetching
Rest API
Fetching
Past Incidents
Apr 15, 2024

No incidents reported today.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
Resolved - The problem with Zapier has been resolved.
Apr 8, 22:58 UTC
Identified - We're seeing a lot of requests from Zapier to Intercom fail. This is preventing the syncing of most data to Intercom from Zapier. We're in touch with Zapier and working the problem with them.
Apr 8, 21:55 UTC
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Resolved - This issue has been resolved, onboarding to the WhatsApp integration is back to normal.
Apr 4, 13:50 UTC
Identified - We're seeing issues with customers getting onboarded to the Intercom WhatsApp integration. This doesn't impact customers currently using the service. We have identified the root cause and we are working with Meta support to get the issue resolved.
Apr 2, 16:35 UTC
Apr 3, 2024
Resolved - The WhatsApp outage has been resolved.
Apr 3, 21:13 UTC
Monitoring - WhatsApp are experiencing a global outage of their Cloud APIs, starting at 18:10 UTC today. At this time it is not possible to send or receive messages using WhatsApp on Intercom. We are monitoring the situation.
Apr 3, 19:15 UTC
Resolved - This incident has been resolved.
Apr 3, 09:15 UTC
Monitoring - Intercom is aware of the security issue relating to the "xz" tools and libraries (CVE-2024-3094)

Once this vulnerability was publicly disclosed on the 29th March 2024, Intercom promptly began an audit of all our software and infrastructure. At this time Intercom has no known exposure to the security issue.

If Intercom becomes aware of any unauthorized access to customer data, we will notify impacted customers without undue delay.

Mar 29, 23:25 UTC
Apr 2, 2024
Apr 1, 2024

No incidents reported.