System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
100.0 % uptime
Today
Web Messenger   ? Operational
90 days ago
100.0 % uptime
Today
Mobile Messenger   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application   ? Operational
90 days ago
99.98 % uptime
Today
Intercom APIs   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs   ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Operational
90 days ago
100.0 % uptime
Today
Small message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Medium message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Large message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Admin notifications   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
REST API response time
Fetching
Mobile API response time
Fetching
Javascript API response time
Fetching
Web Application response time
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Javascript API uptime
Fetching
Web Application uptime
Fetching
REST API uptime
Fetching
Mobile API uptime
Fetching
Past Incidents
Sep 24, 2018

No incidents reported today.

Sep 23, 2018

No incidents reported.

Sep 22, 2018
Resolved - Some inbound emails were not properly routed to workspace inboxes starting at 09/20 10:32 UTC. We have found the cause of this issue and have processed those emails, routing them to the correct inboxes.
Sep 22, 14:19 UTC
Sep 21, 2018

No incidents reported.

Sep 20, 2018
Completed - The scheduled maintenance has been completed.
Sep 20, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:30 UTC
Scheduled - We're performing scheduled database maintenance at this time. During the maintenance window all outbound message delivery will be affected and delayed for a few minutes

We will process the backlog of messages once the maintenance is complete.
Sep 19, 11:29 UTC
Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - The issue has been resolved and Assignment Rules are correctly routing conversations.
Sep 17, 13:25 UTC
Monitoring - A fix for the assignment rules issue has been deployed, and we are now monitoring the situation.
Sep 17, 13:19 UTC
Investigating - We are currently investigating reports of Assignment Rules not firing in the Inbox.
Sep 17, 13:02 UTC
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - This incident has been resolved.
Sep 11, 13:03 UTC
Monitoring - We have identified an issue with message delivery which prevented some users from matching for campaign emails between 9/10/18 10:35 UTC and 9/11/18 08:18 UTC. The root cause has been identified and fixed. We are continuing to monitor delivery. Users who still match the message rules will receive them but users who no longer match the rules will not.
Sep 11, 09:32 UTC
Sep 10, 2018

No incidents reported.