System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.99 % uptime
Today
Web Messenger   ? Operational
90 days ago
99.98 % uptime
Today
Mobile Messenger   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application   ? Operational
90 days ago
99.96 % uptime
Today
Intercom APIs   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs   ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Operational
90 days ago
100.0 % uptime
Today
Small message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Medium message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Large message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Admin notifications   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
REST API response time
Fetching
Mobile API response time
Fetching
Javascript API response time
Fetching
Web Application response time
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Javascript API uptime
Fetching
Web Application uptime
Fetching
REST API uptime
Fetching
Mobile API uptime
Fetching
Past Incidents
Nov 18, 2018

No incidents reported today.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018
Resolved - From approximately 2018-11-15 11:27UTC to 2018-11-15 1632UTC customers were unable to save changes to already existing articles. We identified the issue and shipped a fix. Customers can now save updates to articles without issue.
Nov 15, 16:50 UTC
Identified - We have identified the cause of Articles not saving is due to a recent database change, and we have identified a fix and are working to resolve the issue. We can confirm that this only affects updates to existing articles, and new articles can be created without issue.
Nov 15, 16:11 UTC
Investigating - We're looking into an issue where certain customers are unable to save articles.
Nov 15, 15:42 UTC
Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - From approximately 2018-11-13 1514UTC to 2018-11-13 1609UTC messages sent using the Intercom Messenger on customer's webpages failed to send intermittently. We have resolved the issue and messages are sending as normal.
Nov 13, 16:13 UTC
Investigating - We have identified an issue where messages are intermittently failing to send in the Intercom Messenger on customer's webpages.
Nov 13, 15:44 UTC
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - Between 2018-11-08 1907 UTC and 2018-11-08 1925 UTC, Help Center articles were displaying a 404 error page instead of the article's content due to an internal code change. While rolling back this change, we discovered and resolved a separate issue with our Author and article counts rendering code. We can now confirm that article content on help centers are being correctly rendered again and the author and article counts have been corrected.
Nov 8, 21:24 UTC
Resolved - From 2018-11-07 2315 UTC to 2018-11-08 0921 UTC, customer would have experienced issues with updating their billing settings due to an integration issue on the Billing system. This issue has now been resolved and customers can now successfully update their billing information.
Nov 8, 09:39 UTC
Investigating - We are currently investigating an issue with the Billing Settings page that is preventing customers from updating their Billing information.
Nov 8, 09:23 UTC
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.