System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.73 % uptime
Today
Web Messenger ? Operational
90 days ago
99.73 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.73 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.7 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.7 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chats and Posts Operational
90 days ago
100.0 % uptime
Today
Mobile Push Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Australia Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Javascript API response time
Fetching
Average Webhook Delivery Time
Fetching
Web Application
Fetching
Mobile API
Fetching
Rest API
Fetching
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - The underlying issue impacting SLA events being displayed in SLA reporting has been fixed. This incident only impacted customers hosted in our US data center. Any missing events will be backfilled on Monday.
Feb 23, 18:03 UTC
Identified - Due to a previous incident we are experiencing issues displaying a percentage of SLA events on our SLA reporting. We have identified the problem and have a fix in progress. Once fixed we will be able to backfill SLA event data from this point onwards.
Feb 22, 18:35 UTC
Feb 22, 2024
Postmortem - Read details
Feb 22, 18:36 UTC
Resolved - We have mitigated all substantial impact here. There is a small residual impact to SLA reporting which we will track separately so we can share a post mortem report with our customers explaining the more significant impact we experienced this morning.
Feb 22, 18:31 UTC
Identified - We are still seeing issues with a small percentage of SLA events not being visualised in SLA reports. We are investigating the issue and will hopefully have a fix available shortly.
Feb 22, 16:53 UTC
Update - We have shipped a fix to SLA reporting and are actively monitoring reports before we fully resolve this incident.
Feb 22, 15:44 UTC
Update - SLA functionality is restored. We are still seeing impact to SLA reporting which we are working on resolving as soon as possible.
Feb 22, 14:28 UTC
Monitoring - A fix is rolled out for SLAs and we are monitoring the results.
Feb 22, 13:55 UTC
Update - We are currently rolling out a fix for the SLA functionality.
Feb 22, 13:28 UTC
Update - The majority of functionality has been restored to normal.

SLAs and any downstream workflows based on SLAs continue to be impacted and we are working on fixing that.

Feb 22, 12:03 UTC
Update - Most functionality has been restored to normal. Assignments and SLAs are not working normally and we are working on fixing these. Mentions functionality should now be restored.
Feb 22, 11:26 UTC
Identified - Most functionality has been restored to normal. Mentions and SLAs are not working and we are working on fixing these.
Feb 22, 10:59 UTC
Update - We are continuing to work this problem, and have a potential mitigation to restore most functionality being tested.

Conversations created since 08:14 cannot be assigned, closed or in some cases replied to after the conversation is created. Related functionality around conversations such as SLAs is also broken. Conversations created before 08:14 are unaffected.

Customers hosted in the Europe and Australia regions are unaffected.

Feb 22, 10:50 UTC
Update - We are continuing to work this problem, and do not currently have an ETA for restoration of all functionality.

Conversations created since 08:14 cannot be assigned, closed or in some cases replied to after the conversation is created. Related functionality around conversations such as SLAs is also broken. Conversations created before 08:14 are unaffected.

Customers hosted in the Europe and Australia regions are unaffected.

Feb 22, 10:30 UTC
Update - We are continuing to work this problem, and do not currently have an ETA for restoration of all functionality.

Conversations created since 08:14 cannot be assigned, closed or in some cases replied to after the conversation is created. Related functionality around conversations such as SLAs is also broken. Conversations created before 08:14 are unaffected.

Customers hosted in the Europe and Australia regions are unaffected.

Feb 22, 10:08 UTC
Update - We are continuing to work this problem, and do not currently have an ETA for restoration of all functionality.

Conversations created since 08:14 cannot be assigned, closed or in some cases replied to. Related functionality around conversations such as SLAs is also broken. Conversations created before 08:14 are unaffected.

Feb 22, 09:58 UTC
Update - Large amounts of functionality around conversations in Intercom are broken due to a reference to a primary key breaking. We are working on restoring functionality but have no ETA currently. Workspaces hosted in the Europe and Australia region are not impacted.
Feb 22, 09:12 UTC
Investigating - We are investigating reports that conversations can't be assigned, closed in the USA region.
Feb 22, 08:45 UTC
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.