System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.97 % uptime
Today
Web Messenger   ? Operational
90 days ago
99.97 % uptime
Today
Mobile Messenger   ? Operational
90 days ago
99.97 % uptime
Today
Intercom Web Application   ? Operational
90 days ago
99.84 % uptime
Today
Intercom APIs   ? Operational
90 days ago
99.85 % uptime
Today
Intercom Mobile APIs   ? Operational
90 days ago
99.85 % uptime
Today
Intercom message delivery ? Operational
90 days ago
99.55 % uptime
Today
Small message delivery   ? Operational
90 days ago
99.55 % uptime
Today
Medium message delivery   ? Operational
90 days ago
99.55 % uptime
Today
Large message delivery   ? Operational
90 days ago
99.55 % uptime
Today
Admin notifications   ? Operational
90 days ago
99.55 % uptime
Today
Intercom Webhooks   Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
REST API response time
Fetching
Mobile API response time
Fetching
Javascript API response time
Fetching
Web Application response time
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Javascript API uptime
Fetching
Web Application uptime
Fetching
REST API uptime
Fetching
Mobile API uptime
Fetching
Past Incidents
Jan 23, 2019

No incidents reported today.

Jan 22, 2019

No incidents reported.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019
Resolved - Between 2019-01-18 1945 UTC and 2019-01-19 07:56 UTC, the following Intercom services were impacted due to a network event, and subsequent efforts to restore services:

* Message Delivery
* Updates to People data, as well as Workspace Reporting & Insight data
* Search Functionality across Inbox, Articles and Platform
* Answerbot

All functionality has now been restored. Message delivery queues have been redriven to send any queued auto or manual messages. This issue is now resolved and Intercom is working as expected.
Jan 19, 08:21 UTC
Monitoring - Our People Data is fully restored and Message Delivery has been resumed.

We are currently catching up on the backlog for message deliveries. Our engineering teams are monitoring the backlog's process.
Jan 19, 05:35 UTC
Update - We have completed back filling Workspace Reporting & Insight data and both should now be fully restored.

People data is accurate as of 2019-01-18 at 04:00 UTC. The people data in our search index is accessible but up to 24 hours out of date and we are in the process of making this data current. We expect to be finished as of 2019-01-19 at 12:30 UTC.

Message Delivery continues to be impacted from the earlier networking event.

Our engineering teams are working on restoring all remaining functionality.
Jan 19, 02:59 UTC
Update - We have fully restored the following services for all workspaces: Reporting, Insights, Answer Bot, People List, and Help Center.

Workspace Reporting & Insight data is accurate as of 2019-01-18 at 00:00 UTC. We are in the process of backfilling this data.

People data is accurate as of 2019-01-18 at 04:00 UTC. The people data in our search index is accessible but up to 24 hours out of date and we are in the process of making this data current. We expect to be finished as of 2019-01-19 at 12:30 UTC.

Message Delivery continues to be impacted from the earlier networking event.

Our engineering teams are working on restoring all remaining functionality.
Jan 19, 00:45 UTC
Update - Message Delivery, Search functionality, (People search, Conversation search, and Help Center search), Reports, Answer Bot, and the People List continues to be impacted from the earlier networking event. Our engineering teams are working on restoring all functionality.
Jan 18, 21:47 UTC
Identified - We have identified the source of the network interruptions on our production servers, and have reverted a deploy to resolve those issues. At 20:07 UTC, Intercom services are recovering and primary services are resuming. Customers will continue to experience issues with user search functionality, message delivery, Answer Bot services, and conversation search functionality while we work to fully resolve this issue.
Jan 18, 20:33 UTC
Investigating - We are currently investigating reports of Intercom services being interrupted. Starting around 2019-01-18 1950 UTC.
Jan 18, 20:04 UTC
Jan 18, 2019
Completed - The scheduled maintenance has been completed.
Jan 18, 10:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 10:01 UTC
Scheduled - We are performing scheduled maintenance at this time on our campaigns datastore. During this window users may experience degraded performance with campaign messages. Any delivery failures will be retried once the maintenance has completed.
Jan 17, 18:29 UTC
Jan 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 11:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 UTC
Scheduled - We are performing scheduled maintenance on one of our user datastores at this time. During this window parts of the Intercom Workspace may be sporadically unavailable and calls to our APIs may fail.
Jan 16, 15:52 UTC
Jan 16, 2019
Completed - The scheduled maintenance has been completed.
Jan 16, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 09:30 UTC
Scheduled - We are performing scheduled maintenance on one of our user datastores at this time. During this window parts of the Intercom Workspace may be sporadically unavailable and calls to our APIs may fail.
Jan 15, 15:14 UTC
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Resolved - Between 2019-01-10 0850 UTC and 2019-01-10 1118 UTC, customers would have experience errors in the Inbox. This issue is now resolved and all services are working correctly.
Jan 10, 11:50 UTC
Investigating - We are continuing to investigate issues related to Inbox performance in the Intercom app. Customer may see degraded performance in Inbox at this time.
Jan 10, 11:08 UTC
Resolved - Between 2019-01-10 0600 UTC and 2019-01-10 1045 UTC we experienced campaign and message delivery issues. We have scaled up our infrastructure to process all campaign and message delivery. The issue is now resolved and campaigns and message delivery are back fully operational.
Jan 10, 11:05 UTC
Identified - We have resolved latencies and errors on the Intercom workspace, and performance in the Inbox has returned to normal. We continue to work to mitigate issues with message delivery and campaigns.
Jan 10, 10:22 UTC
Investigating - We're looking into reports of increased latency and errors on the Intercom Workspace. Customers may also see issues with all Message delivery and Campaigns at this time.
Jan 10, 09:46 UTC
Jan 9, 2019

No incidents reported.