System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Intercom Messenger Operational
90 days ago
99.96 % uptime
Today
Web Messenger
Operational
90 days ago
99.96 % uptime
Today
Mobile Messenger
Operational
90 days ago
99.96 % uptime
Today
Intercom Web Application
Operational
90 days ago
99.95 % uptime
Today
Intercom APIs
Operational
90 days ago
99.95 % uptime
Today
Intercom Mobile APIs
Operational
90 days ago
99.95 % uptime
Today
Intercom message delivery Operational
90 days ago
99.95 % uptime
Today
Email Operational
90 days ago
99.95 % uptime
Today
Chats and Posts Operational
90 days ago
99.95 % uptime
Today
Mobile Push Operational
90 days ago
99.95 % uptime
Today
Admin notifications
Operational
90 days ago
99.95 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.95 % uptime
Today
Intercom Europe Operational
90 days ago
99.95 % uptime
Today
Intercom Web Application Operational
90 days ago
99.95 % uptime
Today
Intercom Web Messenger Operational
90 days ago
99.95 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
99.95 % uptime
Today
Intercom APIs Operational
90 days ago
99.95 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.95 % uptime
Today
Intercom Australia Operational
90 days ago
99.95 % uptime
Today
Intercom Web Application Operational
90 days ago
99.95 % uptime
Today
Intercom Web Messenger Operational
90 days ago
99.95 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
99.95 % uptime
Today
Intercom APIs Operational
90 days ago
99.95 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Javascript API response time
Fetching
Average Webhook Delivery Time
Fetching
Web Application
Fetching
Mobile API
Fetching
Rest API
Fetching
Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Degradation of background services in all Intercom regions
Resolved - We have reverted a bad code deploy which affected background job processing in all our regions. This error would have caused general delays and latencies across most feature of Intercom, including conversation assignment, automated support features such as Fin, Operator, and email sending. This issue is now resolved and all services are working as expected.
Sep 20, 17:30 UTC
Investigating - We are investigating issues with background worker processing of jobs affecting multiple services across all Intercom regions
Sep 20, 17:38 UTC
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Images not loading in the inbox and help center
Resolved - Between 13:23 UTC and 14:23 UTC, images were failing to load in the inbox, messenger and Intercom help center. The problem has been fully resolved.
Sep 16, 13:30 UTC
Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
Connectivity Issues to Intercom from India
Resolved - Between approx 2022-09-13 ~0200 UTC and 2022-09-13 0821 UTC, customers located in India would have experienced errors in logging into Intercom workspaces. This was due to a cache configuration issue which has now been resolved. All services are now working as expected.
Sep 13, 08:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 08:40 UTC
Update - We continue to investigate reports of customers located in India who are not able to successfully log into workspaces hosted in Intercom US. All other customer continue to be unaffected at this time.
Sep 13, 08:28 UTC
Update - We are continuing to investigate this issue.
Sep 13, 07:40 UTC
Investigating - We are currently investigating connectivity issues for customers located in India who cannot log into Intercom workspaces hosted in the US.

All other customers should be unaffected at this time.
Sep 13, 07:06 UTC
Issues with failure to received webhooks from subscribed Intercom topics
Resolved - Between 2023-09-13 0840 UTC and 2023-09-14 0730 UTC, customers would have experienced failures to receive webhooks from subscribed Intercom topics due to a webhook pipeline issue. During this time, these webhooks would not have been sent and are unable to be reprocessed. This issue is now resolved and all services are working as expected.
Sep 13, 07:30 UTC
Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

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