System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.99 % uptime
Today
Web Messenger   ? Operational
90 days ago
99.98 % uptime
Today
Mobile Messenger   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application   ? Operational
90 days ago
99.97 % uptime
Today
Intercom APIs   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs   ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Operational
90 days ago
100.0 % uptime
Today
Small message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Medium message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Large message delivery   ? Operational
90 days ago
100.0 % uptime
Today
Admin notifications   ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
REST API response time
Fetching
Mobile API response time
Fetching
Javascript API response time
Fetching
Web Application response time
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Javascript API uptime
Fetching
Web Application uptime
Fetching
REST API uptime
Fetching
Mobile API uptime
Fetching
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018
Resolved - Between 1630 UTC and 1652 UTC we experienced issues with mobile connections from our Intercom Conversations mobile app. This was due to an infrastructure change that has been rolled back. This issue has been resolved and mobile connections are now working successfully again.
Oct 18, 16:56 UTC
Investigating - We are currently investigating reports of the Intercom Conversations mobile app not displaying user/segment data, starting around 2018-10-18 1630 UTC.
Oct 18, 16:47 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 10:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 09:00 UTC
Scheduled - We are performing scheduled maintenance at this time. During this window, the Messenger, API and other parts of the application may be sporadically unavailable. Users may also experience delays in message delivery during the maintenance.
Oct 17, 12:10 UTC
Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018
Resolved - Between 2018-10-15 1633 UTC and 2018-10-15 1807 UTC the Messenger Settings page was inaccessible due to a code change. The issue is now resolved and the Messenger Settings page is working as expected.
Oct 15, 17:25 UTC
Resolved - Between 2018-10-15 1100 UTC and 2018-10-15 15:57 UTC the Github integration was not adding notes to conversations in the inbox. We identified the cause and the incident has been resolved. We have also scaled up our infrastructure to process the backlog of notes being added into conversations quicker.
Oct 15, 16:37 UTC
Investigating - We're currently investigating reports that the Github integration fails to add notes to conversations in the inbox.
Oct 15, 15:51 UTC
Resolved - Between 2018-10-15 1020 UTC to 2018-10-15 1435 UTC, snoozed conversations were not unsnoozing in the Inbox at their scheduled time. We have restarted the service and all snoozed conversations are now processing for reopening.
Oct 15, 15:17 UTC
Update - We continue to investigate reported issues with unsnoozed conversations not reopening in the Inbox, as well as notes posted to conversations from integrations.
Oct 15, 14:53 UTC
Investigating - We are currently investigating reports of snoozed conversations not unsnoozing at the expected time in the Inbox. Conversations that have not been snoozed are unaffected.
Oct 15, 14:21 UTC
Completed - The scheduled maintenance has been completed.
Oct 15, 11:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:00 UTC
Scheduled - We're performing scheduled database maintenance at this time.

During the maintenance window customers may see the following:

- Delays in message goal processing.
- Increased errors on our iOS/Android SDKs.
- Conversation loading issues in the Inbox.
- Conversations may not be created in the Messenger.
- Users may have trouble replying to conversations, and seeing existing conversations.
- Replying to email notifications might not send the reply to all the conversation participants.
Oct 12, 15:10 UTC
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Resolved - Between 2018-10-17 13 45 UTC and 2018-10-17 14 09 UTC the Messenger was not loading due to a bad deployment. The deploy has since been rolled back and the Messenger is back fully operational.
Oct 10, 14:17 UTC
Investigating - We're looking into an issue that's causing loading issues with the Messenger.
Oct 10, 14:02 UTC
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018
Resolved - At approximately 12:57:00 UTC we shipped a change that caused latency/loading issues with the Messenger and Intercom web app. At 13:00:00 UTC we reverted the bad deploy and latency levels are back to normal.
Oct 5, 13:19 UTC