Resolved -
A bad database query caused Intercom degradation from 11:27 UTC to 11:46 UTC and 12:15 UTC to 12:28 UTC. This is now fully resolved.
Jul 5, 13:21 UTC
Update -
We are continuing to monitor for any further issues.
Jul 5, 13:20 UTC
Update -
We are continuing to monitor for any further issues.
Jul 5, 13:14 UTC
Update -
We are continuing to monitor for any further issues.
Jul 5, 13:13 UTC
Monitoring -
Intercom is stable.
Intercom was degraded from 11:27 UTC to 11:46 UTC and 12:15 UTC to 12:28 UTC.
Jul 5, 13:12 UTC
Identified -
We are aware of continued degraded performance across the app. We have investigated and identified a fix. We will continue to monitor as this is deployed.
Jul 5, 12:29 UTC
Monitoring -
We've issued a rollback and are seeing recovery across the application. We will continue to monitor before resolving.
Jul 5, 11:47 UTC
Investigating -
Intercom is currently unavailable. We are working to resolve this as quickly as possible.
Jul 5, 11:40 UTC