System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Intercom Messenger Operational
90 days ago
99.98 % uptime
Today
Web Messenger ? Operational
90 days ago
99.98 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.98 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.94 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom message delivery Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Chats and Posts Operational
90 days ago
99.99 % uptime
Today
Mobile Push Operational
90 days ago
99.99 % uptime
Today
Admin notifications ? Operational
90 days ago
99.99 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Database Maintenance Jul 9, 08:00-09:00 UTC
Between Saturday 2022-07-09 09:00 UTC+1 and Saturday 2022-07-09 10:00 UTC+1, customers will experience a series of interruptions to the following features: Product Tours, Article views counter, reactions, and exporting stats.

What is the impact?
During the maintenance window, Product Tours and Reports export will be degraded or unavailable for up to 30 minutes. Recording Article’s views and reactions will be unavailable.

This will impact customers across US data hosting regions. Customers using our European/Australian Regional data hosting will not be impacted.

Why are we doing this?
Some of our database clusters need to be restarted during the maintenance window while we perform an important database change.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.

What will the exact experience be for our customers during the change?
During the changes, the following may occur:
• Product Tours progress will not be recorded.
• Report Exports will not work.
• Information related to Articles views and engagement will not be recorded.
Posted on Jul 5, 11:01 UTC
System Metrics Month Week Day
Javascript API response time
Fetching
Web Application response time
Fetching
Mobile API response time
Fetching
REST API response time
Fetching
Average Webhook Delivery Time
Fetching
Past Incidents
Jul 6, 2022

No incidents reported today.

Jul 5, 2022
Intercom Down
Resolved - A bad database query caused Intercom degradation from 11:27 UTC to 11:46 UTC and 12:15 UTC to 12:28 UTC. This is now fully resolved.
Jul 5, 13:21 UTC
Update - We are continuing to monitor for any further issues.
Jul 5, 13:20 UTC
Update - We are continuing to monitor for any further issues.
Jul 5, 13:14 UTC
Update - We are continuing to monitor for any further issues.
Jul 5, 13:13 UTC
Monitoring - Intercom is stable.

Intercom was degraded from 11:27 UTC to 11:46 UTC and 12:15 UTC to 12:28 UTC.
Jul 5, 13:12 UTC
Identified - We are aware of continued degraded performance across the app. We have investigated and identified a fix. We will continue to monitor as this is deployed.
Jul 5, 12:29 UTC
Monitoring - We've issued a rollback and are seeing recovery across the application. We will continue to monitor before resolving.
Jul 5, 11:47 UTC
Investigating - Intercom is currently unavailable. We are working to resolve this as quickly as possible.
Jul 5, 11:40 UTC
Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
Intercom Messenger Down
Resolved - The Intercom Messenger was down on web and mobile from 12:00 to 12:18. A rollback was issued and this problem is now completely resolved.
Jun 28, 11:25 UTC
Monitoring - The rollback is complete and the Messenger is operational again. We are monitoring the situation to confirm full recovery.
Jun 28, 11:19 UTC
Identified - We have identified the issue and are rolling back.
Jun 28, 11:12 UTC
Investigating - We are aware of problems loading the Intercom Messenger. We are investigating and will update here as soon as possible.
Jun 28, 11:09 UTC
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 UTC
Scheduled - Between Saturday 2022-06-25 07:00 UTC and Saturday 2022-06-25 09:00 UTC we will be carrying out essential maintenance on our databases. Throughout this period customers may experience periods of brief interruption to the following features: Inbox, Contacts, Outbound messages, Reporting, Article search, Operator (custom bots, resolution bot, etc). This is due to planned maintenance work required on our core database services.

What is the impact?
During the maintenance window, the Intercom product may be degraded or unavailable for a few minutes multiple times. The delivery of some messages may be delayed.

Why are we doing this?
We are rebooting our Elasticsearch clusters to support a change to our underlying infrastructure which will enhance the stability and performance of our platform.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and will always aim to give as much notice as possible.

What will the exact experience be for our customers during the change?
At various points over the maintenance window, customers may get an error accessing the following
• Inbox
• Contacts (user/companies) list including contacts search API
• Reporting including CSV exports
• Outbound home page
• Operator home
Jun 21, 10:22 UTC
Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Issues loading app.intercom.com for users of Avast antivirus
Resolved - This incident has been resolved.
Jun 22, 13:23 UTC
Identified - We are aware of issues loading the Intercom App for people using Avast antivirus software. We are working to resolve this issue.
Jun 22, 13:10 UTC
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