System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Intercom Messenger Operational
90 days ago
100.0 % uptime
Today
Web Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile Messenger ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.98 % uptime
Today
Intercom APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chats and Posts Operational
90 days ago
100.0 % uptime
Today
Mobile Push Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Europe Operational
90 days ago
99.99 % uptime
Today
Intercom Web Application Operational
90 days ago
99.99 % uptime
Today
Intercom Web Messenger Operational
90 days ago
99.99 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
99.99 % uptime
Today
Intercom APIs Operational
90 days ago
99.99 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Intercom Australia Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Javascript API response time
Fetching
Average Webhook Delivery Time
Fetching
Web Application
Fetching
Mobile API
Fetching
Rest API
Fetching
Past Incidents
May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023
Latency and errors with Fin
Resolved - Fin is back working. There may be some delays with imports of new help center content in to Fin.
May 26, 00:58 UTC
Investigating - Our upstream AI provider, OpenAI, is currently experiencing issues that are affecting the performance of Fin. We are monitoring the situation and will provide updates here.
May 26, 00:06 UTC
May 25, 2023
High error rate and latencies in European regional hosting
Resolved - Between 10:23 - 10:31 UTC, errors and high latencies were occuring in Intercom's European regional hosting environment. The problem has been resolved.
May 25, 10:41 UTC
Investigating - We are investigating an issue with Intercom's regional hosting environment in Europe. Note that this only affects workspaces using regional hosting.
May 25, 10:30 UTC
May 24, 2023
Latency and errors with Fin
Resolved - Between 19:18 - 20:03 UTC, Fin was experiencing issues. The problem is now resolved.
May 24, 20:36 UTC
Monitoring - We are seeing recovery and are continuing to monitor.
May 24, 20:21 UTC
Investigating - Our upstream AI provider, OpenAI, is currently experiencing issues that are affecting the performance of Fin. We are monitoring the situation and will provide updates here.
May 24, 19:47 UTC
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
Intercom Web down for some customers
Resolved - We reverted a change to resolve an issue with Articles being offline in all regions for some customers between 1:45 pm UTC to 2:17 pm UTC.
May 18, 15:00 UTC
Monitoring - At 2.17pm UTC we reverted a change that caused the issue reported by customers, we are currently monitoring the situation.
May 18, 14:52 UTC
Investigating - We are currently investigating reports of Intercom Web being down for a number of customers, we will follow up with an update as soon as possible.
May 18, 14:39 UTC
May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023
Web App and API Degraded Performance
Resolved - There was minor degradation in the app between 09:47 UTC and 09:55 UTC.
May 15, 10:31 UTC
Investigating - We are investigating reports of degraded performance and high latency across our web app and APIs.
May 15, 10:26 UTC
May 14, 2023

No incidents reported.

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