System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Intercom Messenger Operational
90 days ago
100.0 % uptime
Today
Web Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile Messenger ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.99 % uptime
Today
Intercom APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chats and Posts Operational
90 days ago
100.0 % uptime
Today
Mobile Push Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Australia Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Javascript API response time
Fetching
Average Webhook Delivery Time
Fetching
Web Application
Fetching
Mobile API
Fetching
Rest API
Fetching
Past Incidents
Mar 22, 2023
Issues with "Lost Connection" errors in the Inbox
Resolved - Between 2023-03-22 1456 UTC and 2023-03-22 1524 UTC, customers may have experienced errors in the Inbox regarding "Lost Connection", and the Messenger would have been delayed in sending real-time messages. This issue has been resolved, and all services are operating as normal.

Customers using our EU or Australian Data Hosting regions would have been unaffected at this time.
Mar 22, 15:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 15:39 UTC
Identified - We've identified a cause for this error, and are working on resolving the problem.
Mar 22, 15:35 UTC
Investigating - We are currently investigating an issue where customers are receiving "Lost Connection" error messages in the Inbox. Real-time messages such as "User is typing" are also affected at this time.
Mar 22, 15:25 UTC
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Help Center not working for customers
Resolved - Between 2023-03-20 1703 UTC and 2023-03-20 1715 UTC, customers would have experienced the Help Center product being unavailable and not loading. This issue is now resolved, and all services are working as expected.

Customers using workspaces hosted in Intercom's EU or AUS Data Regions would have been unaffected during this time.
Mar 20, 17:46 UTC
Monitoring - We've shipped a fix here and are now monitoring for impact.
Mar 20, 17:24 UTC
Investigating - We are currently investigating reports of the Help Center product not loading correctly.
Mar 20, 17:16 UTC
Issues logging into app.intercom.com
Resolved - Between 2023-03-20 1255 UTC and 2023-03-20 1335 UTC customers would have experienced an issue logging into https://app.intercom.com . This issue is now resolved, and all services are working as expected.

Customers who were already logged in were not affected during this time. Customer using our EU and AUS Regional hosting were also unaffected.
Mar 20, 13:54 UTC
Monitoring - We have shipped a fix for this issue, and customers are able to log in now. We're monitoring now for full resolution.

Customers who are already logged in are unaffected at this time. Customer using our EU and AUS Regional hosting are also unaffected.
Mar 20, 13:43 UTC
Investigating - We are currently investigating issue where customers are getting a "Retry Later" error when trying to login into https://app.intercom.com.

Customers who are already logged in are not affected at this time. Customer using our EU and AUS Regional hosting are also unaffected.
Mar 20, 13:16 UTC
Intercom web application not available
Resolved - Between 09:16 and 09:23 UTC the Intercom web application was down. We've taken action to resolve the problem.
Mar 20, 09:29 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023
Intercom web application not loading in Safari
Resolved - Between 10:41 - 11:27 UTC the Intercom web application could not load on Safari. We rolled back a change and it is now working fine.
Mar 15, 11:41 UTC
Identified - The Intercom web application is not booting for the Safari browser. We have identified the problem and are working on rolling back a change.
Mar 15, 11:29 UTC
Brief Intercom web application disruption
Resolved - Between 10:44 - 10:47 the Intercom web application, including the inbox, was slow or returning errors. We identified and rolled back the change that caused this.
Mar 15, 10:44 UTC
Mar 14, 2023
Intercom down for all workspaces hosted in the US
Resolved - Between 09:22 and 09:45 UTC, Intercom workspaces and services hosted in the USA region were down. We quickly identified and rolled back a deployment that caused the problem, but needed to also reboot a database cluster to restore service. We apologise for the disruption.
Mar 14, 09:59 UTC
Monitoring - We are seeing recovery of our services.
Mar 14, 09:46 UTC
Identified - Intercom is down in the USA region. We have identified a likely cause and are currently rolling back.
Mar 14, 09:36 UTC
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

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