System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Intercom Messenger Operational
90 days ago
99.99 % uptime
Today
Web Messenger ? Operational
90 days ago
99.99 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.99 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.94 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom message delivery Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chats and Posts Operational
90 days ago
100.0 % uptime
Today
Mobile Push Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Javascript API response time
Fetching
Web Application response time
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Mobile API response time
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REST API response time
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Average Webhook Delivery Time
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Past Incidents
May 17, 2022
Sending of messages from Intercom via WhatsApp is significantly degraded
Resolved - This incident has been resolved and all previously failed messages sent.
May 17, 19:02 UTC
Update - We are continuing to monitor this situation.
May 17, 16:23 UTC
Update - We are continuing to monitor this situation.
May 17, 16:02 UTC
Update - We are continuing to monitor the situation and for updates.
May 17, 15:42 UTC
Monitoring - WhatsApp is experiencing an outage that is affecting some of our customers. It is preventing them from sending messages from Intercom to WhatsApp since 3.12pm GMT+1. Our engineering team are currently monitoring this situation.
May 17, 15:16 UTC
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Errors loading and search user attributes in the user profile and Inbox
Resolved - This incident has been resolved.
May 12, 19:48 UTC
Update - We have identified the issue and are working to resolve it.
May 12, 19:20 UTC
Update - We have identified the issue and are working to resolve it.
May 12, 18:58 UTC
Update - We are continuing to investigate this issue.
May 12, 18:27 UTC
Update - We are continuing to investigate this issue and root causing it.
May 12, 18:08 UTC
Investigating - We are currently investigating an issue where searching or loading more user attributes from the user profile and the Inbox is not working currently.
May 12, 17:47 UTC
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
A small number of workspaces are inaccessible
Resolved - This issue has been resolved, and all services are working as expected.
May 6, 20:52 UTC
Update - From 16:10 to 17:26 the Intercom web application was inaccessible for a small number of workspaces. Intercom's Messenger, REST API, mobile SDK, articles were not affected. The problem has been resolved.
May 6, 17:34 UTC
Identified - A small number of workspaces are inaccessible from the Intercom Web Application, attempting to access them will result in a "We're having technical difficulties" error. We have identified the cause and are working to resolve it.
May 6, 17:13 UTC
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

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