System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Intercom Messenger Operational
90 days ago
99.99 % uptime
Today
Web Messenger ? Operational
90 days ago
99.99 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.99 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.98 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom message delivery Operational
90 days ago
99.96 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Chats and Posts Operational
90 days ago
99.99 % uptime
Today
Mobile Push Operational
90 days ago
99.89 % uptime
Today
Admin notifications ? Operational
90 days ago
99.99 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Intercom Europe Operational
90 days ago
99.99 % uptime
Today
Intercom Web Application Operational
90 days ago
99.99 % uptime
Today
Intercom Web Messenger Operational
90 days ago
99.99 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
99.99 % uptime
Today
Intercom APIs Operational
90 days ago
99.99 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Intercom Australia Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Javascript API response time
Fetching
Average Webhook Delivery Time
Fetching
Web Application
Fetching
Mobile API
Fetching
Rest API
Fetching
Past Incidents
Dec 5, 2022

No incidents reported today.

Dec 4, 2022
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 09:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 UTC
Scheduled - Between Sunday 2022-12-04 08:00 UTC and Sunday 2022-12-04 10:00 UTC, customers based in the US data hosting region will experience a series of interruptions to all features.

What is the impact?
During the maintenance window, Intercom features will be degraded or unavailable for up to 120 minutes.

This will impact customers across US data hosting regions. Customers using our Australian and European data hosting regions will not be impacted.

Why are we doing this?
Our mission critical database clusters will be upgraded from AWS RDS Aurora v1 to AWS RDS Aurora v2 during this maintenance window. AWS are deprecating support of AWS RDS Aurora v1 in early 2023. To minimize disruption to our customers we are upgrading all databases critical to the health of the Intercom application in one maintenance window.

This is in-line with the approach we have taken to upgrade to Aurora v2 in our European (https://www.intercomstatus.com/incidents/37hdfpgmqvml) and Australian (https://www.intercomstatus.com/incidents/t67tvnf4q7p5) data hosting regions.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.

What will the exact experience be for our customers during the change?
During the changes, the following will occur:
• Customers in US will see degraded performance across Intercom.
Nov 11, 15:08 UTC
New users entering into a Series would not have received messages
Resolved - Between approx 0800 UTC on Sunday 4th December 2022 and 1000 UTC on Monday 5th December 2022, new users entering into a Series would not have received messages. Existing users would have been unaffected during this time. This issue is now resolved and all services are working as expected.
Dec 4, 08:00 UTC
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Inbox apps and REST API outage
Resolved - Inbox apps and the REST API have been stable since 11:15 UTC.
Nov 30, 11:35 UTC
Investigating - Since 10:30 UTC, Inbox applications and our REST API have been unreliable.
Nov 30, 11:24 UTC
Nov 29, 2022
Elevated errors and latencies for Intercom
Resolved - This incident has been resolved.
Nov 29, 21:31 UTC
Monitoring - Between 21:09 and 21:19, all parts of Intercom experienced elevated errors and latencies. The problem has been resolved.
Nov 29, 21:29 UTC
Delays with realtime updates in messenger and inbox
Resolved - Between 14:30 - 15:03 UTC there were delays with conversation updates, notifications and automation inside the Intercom inbox and messenger. The problems have been resolved.
Nov 29, 15:22 UTC
Identified - We are investigating a slowdown in realtime updates in the Intercom messenger and inbox.
Nov 29, 15:09 UTC
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Email attachments, link tracking, and unsubscribed links are degraded.
Resolved - This incident has been resolved.
Nov 24, 12:51 UTC
Monitoring - A fix has been fully rolled out at 12:33 UTC. Email attachments, link tracking, and unsubscribed links are working as expected.
Nov 24, 12:37 UTC
Identified - From 11:40 UTC unsubscribe links, link tracking, and downloading attachments from emails are degraded. We're rolling back changes.
Nov 24, 12:24 UTC
Nov 23, 2022

No incidents reported.

Nov 22, 2022
Mobile Notifications for the Android Intercom Conversations app are degraded
Resolved - We have fully rolled out the fix and the incident is resolved. Customers using the Android Conversations app will need to update the app.
Nov 22, 19:40 UTC
Identified - We identified an issue with the Android Intercom Conversations app not delivering notifications for customers across using Android. We're working on rolling out a fix.
Nov 22, 12:35 UTC
Nov 21, 2022

No incidents reported.

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