System Status
Intermittent Event Data issues
Monitoring - We're continuing to monitor for upstream provider issues, and are seeing recovery. We are now working on bringing Event Data services back online.
Nov 26, 10:13 UTC
Update - We have implemented a fix for delayed User Data processing, and all updates are working as expected. Event Data continues to be impacted due to an upstream provider issue, and we continue to monitor the situation.
Nov 25, 21:30 UTC
Update - Due to an upstream provider issue, we are aware of impact to both Event Data and User Data processing services.

Impacted features that use these services include REST API requests, App Store apps (i.e. Slack app), filtered people or company list views, audience previews for outbound messages, people or company profile views, conversation search by user, segment membership updates, and series, campaign, and message matching.

We are continuing to monitor the situation.
Nov 25, 20:27 UTC
Identified - Due to an upstream provider issue, Event Data processing is impacted. We are continuing to monitor the situation.
Nov 25, 18:55 UTC
Update - We are continuing to investigate this issue.
Nov 25, 18:27 UTC
Update - We are continuing to investigate this issue.
Nov 25, 18:04 UTC
Investigating - We have identified an issue where user data event reads/updates to the API and from the Intercom workspace may fail intermittently. We are working to resolve this.
Nov 25, 16:05 UTC

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Intercom Messenger Operational
90 days ago
99.98 % uptime
Today
Web Messenger ? Operational
90 days ago
99.98 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.98 % uptime
Today
Intercom Web Application ? Degraded Performance
90 days ago
99.95 % uptime
Today
Intercom APIs ? Degraded Performance
90 days ago
99.96 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.98 % uptime
Today
Intercom message delivery Operational
90 days ago
99.98 % uptime
Today
Email Operational
90 days ago
99.98 % uptime
Today
Chats and Posts Operational
90 days ago
99.98 % uptime
Today
Mobile Push Operational
90 days ago
99.98 % uptime
Today
Admin notifications ? Operational
90 days ago
99.98 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Javascript API response time
Fetching
Web Application response time
Fetching
Mobile API response time
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REST API response time
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Average Webhook Delivery Time
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Past Incidents
Nov 26, 2020

Unresolved incident: Intermittent Event Data issues.

Nov 25, 2020
Intermittent issues with Inbox Apps
Resolved - We have identified and resolved the root issue.
Nov 25, 18:26 UTC
Update - We are continuing to investigate this issue.
Nov 25, 18:04 UTC
Investigating - We are currently investigating reports of intermittent issues with the loading and functionality of third party Inbox Apps.
Nov 25, 17:25 UTC
Nov 24, 2020
Inbox errors and high latencies for all customers.
Resolved - This incident has been resolved.
Nov 24, 16:48 UTC
Update - We have fixed the problem and are monitoring.
Nov 24, 14:18 UTC
Update - We are continuing to work on the problem, which is now causing errors and high latencies for all inbox users.
Nov 24, 14:07 UTC
Investigating - Since 13:09 UTC, Intercom customers with Inbox Views enabled cannot use the inbox. We have identified the problem and it is being fixed now.
Nov 24, 13:17 UTC
Nov 23, 2020
Intercom's web app slowness
Resolved - Between 16:25 and 16:35 UTC, the Intercom web app was running slowly. We have resolved this problem.
Nov 23, 16:30 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Errors and latency on Intercom
Resolved - From 14:05 UTC to approximately 14:20 UTC we saw elevated error responses and latencies on the Intercom Web application. Customers may have experienced errors/issues using their Intercom workspaces during this time.
Nov 12, 14:36 UTC
Elevated errors and latencies on certain endpoints
Resolved - From 10:34 UTC to approximately 11:04 UTC we saw elevated error responses and latencies on the following endpoints.

- API
- Messenger
- Mobile APIs/SDK

We have identified the issue and shipped a fix.
Nov 12, 11:22 UTC
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