System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Intercom Messenger Operational
90 days ago
100.0 % uptime
Today
Web Messenger ? Operational
90 days ago
100.0 % uptime
Today
Mobile Messenger ? Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application ? Operational
90 days ago
100.0 % uptime
Today
Intercom APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
100.0 % uptime
Today
Intercom message delivery ? Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Chats and Posts Operational
90 days ago
100.0 % uptime
Today
Mobile Push Operational
90 days ago
100.0 % uptime
Today
Admin notifications ? Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Webhook Delivery Time
Fetching
Javascript API response time
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Web Application response time
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Mobile API response time
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REST API response time
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Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Intercom products and services are experiencing elevated issues
Resolved - Between 2020-08-07 1826 UTC and 2020-08-07 2040 UTC, Intercom products and services experienced higher-than-normal error rates and latencies as a result of a bad code deploy earlier in the day.

All Intercom services were impacted and customers may have noticed issues with webhook deliveries, inbound message delivery, outbound message delivery, REST API requests and responses, and issues with delivering teammate replies to end-users, viewing or editing content in the Intercom app (i.e. outbound messages and articles).

We have rolled back the bad code deploy and have confirmed that all Intercom products and services are operating as expected once again.
Aug 7, 21:36 UTC
Identified - We have identified the cause of the elevated errors and increased latency across Intercom products and services. We are rolling back a bad code deploy to address the core issue.
Aug 7, 20:50 UTC
Investigating - We are investigating reports of elevated issues and increased latency when accessing or interacting with Intercom products and services.
Aug 7, 19:28 UTC
Facebook conversations can't be replied to
Resolved - Between 6th August 2020 19:45 UTC - 7th August 00:20 UTC, replies to conversations using Facebook were not working, due to an issue on Facebook's side. The problem is now resolved.
Aug 7, 00:42 UTC
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Intercom Android Conversations app may not be loading some conversations
Resolved - Between 2020-07-30 UTC and 2020-07-31 15:00 UTC, customers may have experienced issues with loading some conversations on the Intercom Android Conversations app.

The issue is now resolved and Intercom services are back to fully operational.
Jul 31, 14:14 UTC
Investigating - We are currently seeing errors with conversations not loading in the Intercom Android conversations app.
Jul 31, 13:41 UTC
Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Higher than normal errors and latency in Intercom
Resolved - Between 2020-07-28 08:30 UTC and 2020-07-28 at 10:15 UTC, customers may have experienced issues with higher latency and errors across all parts of Intercom. The issue is now resolved and Intercom services are back to fully operational.
Jul 28, 11:17 UTC
Monitoring - We have identified the issue and are continuing to monitor it. The high number of errors and latency are returning to normal thresholds.
Jul 28, 10:06 UTC
Investigating - We are currently seeing higher than normal errors and latency across all parts of Intercom from 8:30am UTC.
Jul 28, 09:32 UTC
Jul 27, 2020

No incidents reported.

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