High error rate and latencies in European regional hosting

Incident Report for Intercom

Resolved

Between 10:23 - 10:31 UTC, errors and high latencies were occuring in Intercom's European regional hosting environment. The problem has been resolved.

Posted May 25, 2023 - 10:41 UTC

Investigating

We are investigating an issue with Intercom's regional hosting environment in Europe. Note that this only affects workspaces using regional hosting.

Posted May 25, 2023 - 10:30 UTC

This incident affected: Intercom Europe (Intercom Web Application, Intercom Web Messenger, Intercom Mobile Messenger, Intercom APIs, Intercom Webhooks).