Messenger installation settings may have caused issues for some customer applications

Incident Report for Intercom

Resolved

Between 2020-05-14 18:26 UTC and 2020-05-14 20:32 UTC, some customers may have experienced issues in their application due to configurations in their Messenger installation. Specifically, setting a value for the hide_default_launcher attribute in the installation code could have caused the page to crash.

Our engineers rolled back a deploy that led to these issues. We've monitored performance after the rollback and can confirm that the issue has been fixed.

Posted May 14, 2020 - 21:40 UTC

This incident affected: Intercom Messenger (Web Messenger).