Between approx 2023-07-03 1200 and 2023-07-03 1245 UTC, customers would have experienced high latentices and error rates using Intercom. This issue has now been resolved, and all services are working as expected.
Posted Jul 03, 2023 - 12:06 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 03, 2023 - 11:40 UTC
Investigating
We are investigating a recurrence of this morning's elevated error rates. Customers will experience high errors and latencies while we work to resolve this issue.
Posted Jul 03, 2023 - 11:22 UTC
This incident affected: Intercom message delivery (Email, Chats and Posts, Mobile Push, Admin notifications), Intercom Messenger (Web Messenger, Mobile Messenger), Intercom Europe (Intercom Web Application, Intercom Web Messenger, Intercom Mobile Messenger, Intercom APIs, Intercom Webhooks), Intercom Australia (Intercom Web Application, Intercom Web Messenger, Intercom Mobile Messenger, Intercom APIs, Intercom Webhooks), and Intercom Web Application, Intercom APIs, Intercom Mobile APIs, Intercom Webhooks.