Scheduled Database Maintenance: US data hosting region

Scheduled Maintenance Report for Intercom

Completed

The scheduled maintenance has been completed.

Posted Mar 16, 2024 - 04:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 16, 2024 - 03:30 UTC

Scheduled

Between 2024-03-16 03:30 UTC and 2024-03-16 04:00 UTC, customers based in the US data hosting region will experience a brief interruption to all features.

What is the impact?
During the maintenance window, Intercom features will be degraded or unavailable for approximately five minutes.
Customers using our European and Australian Regional data hosting will not be impacted.

Why are we doing this?
One of our sharded database clusters needs to be failed over during the maintenance window to increase the database instance size.

This maintenance is to proactively prevent the occurrence of an incident similar to this one: https://www.intercomstatus.com/incidents/2wr5j638gr6z

What will the exact experience be for our customers during the change?
During the changes, the following may occur:
• Customers using the US data hosting region will see degraded performance across Intercom.
• Processing of emails, messages, and notifications will be delayed for several minutes.

Posted Mar 14, 2024 - 13:18 UTC

This scheduled maintenance affected: Intercom message delivery (Email, Chats and Posts, Mobile Push, Admin notifications), Intercom Messenger (Web Messenger, Mobile Messenger), and Intercom Web Application, Intercom APIs, Intercom Mobile APIs, Intercom Webhooks.