Messenger Down

Incident Report for Intercom

Resolved

Between approximately 2019-02-08 0745 UTC to 2018-02-08 1000UTC users would have experienced increased latencies and issues loading the Messenger on their websites. Users may also have experienced delays in Message sending during this time. We can now confirm that latancies have dropped to normal levels, the Messenger will load without issue and message delays have subsided.

Posted Feb 08, 2019 - 10:42 UTC

Investigating

We're investigating an issue that is affecting the Intercom Messenger on customer's webpages.

Posted Feb 08, 2019 - 10:07 UTC

This incident affected: Intercom Messenger (Web Messenger).