Scheduled Database Maintenance
Scheduled Maintenance Report for Intercom
Completed
The scheduled maintenance has been completed.
Posted Jan 09, 2021 - 10:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 09, 2021 - 09:00 UTC
Scheduled
Between Saturday 2021-01-09 0900 UTC and Saturday 2021-01-09 1000 UTC, customers may experience a series of brief interruptions to the following features: Outbound Message Delivery, User Service, Inbox, Campaigns, Articles, and the Messenger. This is due to planned maintenance work required on our core database services.

What is the impact?

During the maintenance window, Outbound Message Delivery, User Service, Inbox, Campaigns, Articles and the Messenger may be degraded or unavailable for a few minutes. The delivery of some messages may be delayed.

Why are we doing this?

Some of our database clusters need to be restarted during the maintenance window while we perform an important database change.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.

What will the exact experience be for our customers during the change?

For a few minutes during the change, the following will occur:
1. Teammates will experience limited functionality in the Intercom App
2. End users will experience limited functionality in the Messenger
3. Developers will receive 503 “service unavailable” responses to API requests

What will happen to messages that are scheduled to be sent during this time?

Some messages may be delayed for a few minutes.

What will happen to inbound emails?

They will be queued up and processed/delivered once the affected features are back up.
Posted Jan 06, 2021 - 19:37 UTC
This scheduled maintenance affected: Intercom Messenger (Web Messenger, Mobile Messenger), Intercom message delivery (Email, Chats and Posts, Mobile Push, Admin notifications), and Intercom Web Application, Intercom APIs, Intercom Mobile APIs, Intercom Webhooks.