Scheduled Database Maintenance
Scheduled Maintenance Report for Intercom
Completed
The scheduled maintenance has been completed.
Posted Apr 09, 2022 - 09:15 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Apr 09, 2022 - 09:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 09, 2022 - 08:00 UTC
Scheduled
Between Saturday 2022-04-09 0800 UTC and Saturday 2022-04-09 0915 UTC, customers will experience several interruptions to the following features: Outbound Message Delivery, Contacts, Inbox, Outbound, Articles, Operator, and the Messenger. This is due to planned maintenance work required on our core database services.

What is the impact?
During the maintenance window, the Intercom product may be degraded or unavailable for a few minutes multiple times. The delivery of some messages may be delayed.

Why are we doing this?
Several database clusters need to be upgraded.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.

What will the exact experience be for our customers during the change?
Several times, for a few minutes during the changes, the following will occur:
• Teammates will experience limited functionality in the Intercom App
• End users will experience limited functionality in the Messenger
• Developers will receive 503 “service unavailable” responses to API requests

What will happen to messages that are scheduled to be sent during this time?
Some messages may be delayed for a few minutes.

What will happen to inbound emails?
They will be queued up and processed/delivered once the affected features are back up.
Posted Apr 04, 2022 - 09:53 UTC
This scheduled maintenance affected: Intercom Messenger (Web Messenger, Mobile Messenger), Intercom message delivery (Email, Chats and Posts, Mobile Push, Admin notifications), and Intercom Web Application, Intercom APIs, Intercom Mobile APIs, Intercom Webhooks.