Scheduled Database Maintenance
Scheduled Maintenance Report for Intercom
The scheduled maintenance has been completed.

There was an additional low level of service degradation or errors until 22:22 UTC.
Posted May 04, 2023 - 21:45 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 04, 2023 - 21:30 UTC
Between 2023-05-04 21:30 UTC and 2023-05-04 21:45 UTC, all customers in our European hosted data region will experience a brief one to five minute interruption to all features.

What is the impact?
During the maintenance window, Intercom features will be degraded or unavailable for up to five minutes.

This only impacts customers using our European data hosting region. Customers using our US/Australian data hosting regions will not be impacted.

Why are we doing this?
Some of our database clusters need to be restarted while we perform an important database change.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.

What will the exact experience be for our customers during the change?
During the changes, the following will occur:
Customers that use our European data hosting region will see degraded performance across Intercom for several minutes.
Posted May 02, 2023 - 10:58 UTC
This scheduled maintenance affected: Intercom Europe (Intercom Web Application, Intercom Web Messenger, Intercom Mobile Messenger, Intercom APIs, Intercom Webhooks).