Campaign Membership Delays

Incident Report for Intercom

Resolved

Between 2018-10-30 0458 UTC and 2018-10-30 1200 UTC campaign membership was delayed which resulted in a backlog of campaign messages to be sent to users. We can now confirm the queue has been processed and campaign membership is updating normally.

Posted Oct 30, 2018 - 13:03 UTC

Investigating

We are currently investigating delays in campaign memberships which in turn will cause a delay in campaign messages due to be sent to users, starting around 2018-10-30 0458 UTC . We have identified the cause and are now monitoring the queue as it processes goals.

Posted Oct 30, 2018 - 10:32 UTC

This incident affected: Intercom message delivery (Email, Chats and Posts, Mobile Push).