Scheduled Database Maintenance: European data hosting region
Scheduled Maintenance Report for Intercom
The scheduled maintenance has been completed.
Posted Jul 15, 2023 - 08:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 15, 2023 - 07:00 UTC
Between 2023-07-15 07:00 UTC and 2023-07-15 08:00 UTC, all customers in our European hosted data region will experience interruptions to all features.

What is the impact?
During the maintenance window, Intercom features will be degraded or unavailable.

This only impacts customers using our European data hosting region. Customers using our US/Australian data hosting regions will not be impacted.

Why are we doing this?
We need to perform an important database change.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.

What will the exact experience be for our customers during the change?
During the changes, the following will occur:
* Customers that use our European data hosting region will see degraded performance across Intercom within the maintenance window. Intercom will be unavailable for a subset of that time.
Posted Jul 11, 2023 - 16:39 UTC
This scheduled maintenance affected: Intercom Europe (Intercom Web Application, Intercom Web Messenger, Intercom Mobile Messenger, Intercom APIs, Intercom Webhooks).