Webhooks down

Incident Report for Intercom

Resolved

We have identified the cause of our webhook service issue and have now resolved the issue. All webhooks affected during this incident have now been successfully processed.

Posted Aug 12, 2019 - 12:11 UTC

Update

We are continuing to look into the root cause of the webhook service issue. We have started to process some of the delayed webhooks so partial recovery will be seen.

Posted Aug 12, 2019 - 11:06 UTC

Investigating

We are currently investigating an issue with our Webhooks Service, we're seeing delays in the processing of webhooks which affects all webhook subscriptions

Our engineers are looking into the root cause of the issue currently.

Posted Aug 12, 2019 - 10:33 UTC

This incident affected: Intercom Webhooks.