Snoozed Conversations not unsnoozing in the Inbox

Incident Report for Intercom

Resolved

Between 2018-10-15 1020 UTC to 2018-10-15 1435 UTC, snoozed conversations were not unsnoozing in the Inbox at their scheduled time. We have restarted the service and all snoozed conversations are now processing for reopening.

Posted Oct 15, 2018 - 15:17 UTC

Update

We continue to investigate reported issues with unsnoozed conversations not reopening in the Inbox, as well as notes posted to conversations from integrations.

Posted Oct 15, 2018 - 14:53 UTC

Investigating

We are currently investigating reports of snoozed conversations not unsnoozing at the expected time in the Inbox. Conversations that have not been snoozed are unaffected.

Posted Oct 15, 2018 - 14:21 UTC

This incident affected: Intercom Web Application.