Errors loading conversations in the Inbox
Incident Report for Intercom
Between 15-02-2021 1154 UTC and 15-02-2021 1438 UTC, customers may have experienced issues with loading conversations in the Inbox. This issue has now been resolved, and conversations are loading correctly.
Posted Feb 15, 2021 - 14:59 UTC
We have identified the cause of this error and applied a fix. We are currently monitoring for full resolution.
Posted Feb 15, 2021 - 14:45 UTC
We are currently investigating an issue with loading conversations in the Inbox product - customers may see a message stating "There was a problem loading this conversation" at this time.
Posted Feb 15, 2021 - 14:10 UTC
This incident affected: Intercom Web Application.