Web app latency & errors in European and Australian workspaces

Incident Report for Intercom

Resolved

Errors and latencies have returned to normal for workspaces hosted in Europe and Australia.

Posted Oct 06, 2022 - 14:31 UTC

Update

We are continuing to investigate this issue.

Posted Oct 06, 2022 - 13:46 UTC

Investigating

We are investigating errors and latency impacting customers in our European and Australia hosted workspaces. Customers in our US hosted region are not impacted.

Posted Oct 06, 2022 - 13:46 UTC

This incident affected: Intercom Europe (Intercom Web Application) and Intercom Australia (Intercom Web Application).