Elevated Latency and Connectivity Issues with Intercom

Incident Report for Intercom

Resolved

Between 2022-03-24 1249 UTC and 2022-03-24 1256 UTC, some customers would have experienced elevated latency issues and connectivity problems connecting to Intercom. This issue is now resolved, and all services are working as expected.

Customers using our EU and Australian Data Residency Regions would have been unaffected.

Posted Mar 24, 2023 - 13:13 UTC

This incident affected: Intercom Web Application, Intercom APIs, Intercom Mobile APIs, and Intercom Webhooks.