Messenger Errors

Incident Report for Intercom

Resolved

Between 2019-06-21 1247 UTC and 2019-06-21 1317 UTC some customers would have experienced errors in loading the Messenger. We have rolled back a code deploy and this issue is now resolved; all services are working as expected.

Posted Jun 21, 2019 - 13:23 UTC

Investigating

We are currently investigating reports of Intercom Messenger being unable to load for some customers.

Posted Jun 21, 2019 - 13:15 UTC

This incident affected: Intercom Messenger (Web Messenger, Mobile Messenger).