Intercom down for all workspaces hosted in the US
Incident Report for Intercom
Resolved
Between 09:22 and 09:45 UTC, Intercom workspaces and services hosted in the USA region were down. We quickly identified and rolled back a deployment that caused the problem, but needed to also reboot a database cluster to restore service. We apologise for the disruption.
Posted Mar 14, 2023 - 09:59 UTC
Monitoring
We are seeing recovery of our services.
Posted Mar 14, 2023 - 09:46 UTC
Identified
Intercom is down in the USA region. We have identified a likely cause and are currently rolling back.
Posted Mar 14, 2023 - 09:36 UTC
This incident affected: Intercom message delivery (Email, Chats and Posts, Mobile Push, Admin notifications), Intercom Messenger (Web Messenger, Mobile Messenger), and Intercom Web Application, Intercom APIs, Intercom Mobile APIs, Intercom Webhooks.
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