Issues with Load balanced assignments

Incident Report for Intercom

Resolved

Between 10:58 and 11:41 customers would have seen errors trying to use Load Balanced Assignment in our Inbox. We identified the issue and have resolved it.

Posted Nov 11, 2022 - 11:53 UTC

Update

We are continuing to investigate this issue

Posted Nov 11, 2022 - 11:39 UTC

Investigating

We are investigating an issue related to Workload Management's Load Balanced Assignment affecting customers.

Posted Nov 11, 2022 - 11:18 UTC

This incident affected: Intercom Europe (Intercom Web Application), Intercom Australia (Intercom Web Application), and Intercom Web Application.