Partially degraded services across Intercom US

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted Mar 28, 2023 - 22:44 UTC

Update

We are continuing to monitor the situation. We are seeing recover across most of our services.

Posted Mar 28, 2023 - 22:36 UTC

Monitoring

We have shipped a fix for this issue and are monitoring the situation as we work through a backlog of jobs.

Posted Mar 28, 2023 - 22:12 UTC

Identified

We've identified the issue and are working on a fix

Posted Mar 28, 2023 - 21:43 UTC

Investigating

We are observing a significant delay in background jobs processing for our US data region across multiple services. We are currently investigating the root cause.

Posted Mar 28, 2023 - 21:23 UTC

This incident affected: Intercom Web Application.