Between 2023-03-20 1255 UTC and 2023-03-20 1335 UTC customers would have experienced an issue logging into https://app.intercom.com . This issue is now resolved, and all services are working as expected.
Customers who were already logged in were not affected during this time. Customer using our EU and AUS Regional hosting were also unaffected.
Posted Mar 20, 2023 - 13:54 UTC
Monitoring
We have shipped a fix for this issue, and customers are able to log in now. We're monitoring now for full resolution.
Customers who are already logged in are unaffected at this time. Customer using our EU and AUS Regional hosting are also unaffected.
Posted Mar 20, 2023 - 13:43 UTC
Investigating
We are currently investigating issue where customers are getting a "Retry Later" error when trying to login into https://app.intercom.com.
Customers who are already logged in are not affected at this time. Customer using our EU and AUS Regional hosting are also unaffected.