Web App Down

Incident Report for Intercom

Resolved

Between approximately 2019-11-12 1449 UTC and 2019-11-12 1520 UTC the Intercom Web Application was down for all customers due to a bad deploy. Upon fixing the issue the web app was back up but in a degraded state to approximately 2019-11-12 1540 UTC. We have since mitigated this and the Intercom app is back fully operational.

Posted Nov 12, 2019 - 15:55 UTC

Monitoring

We have identified the cause of the issue and shipped a fix. The Intercom app is back up but customers may still see errors, we are currently working to mitigate this.

Posted Nov 12, 2019 - 15:21 UTC

Investigating

Our web app is currently down. We are working to resolve this.

Posted Nov 12, 2019 - 14:53 UTC

This incident affected: Intercom Web Application.