Scheduled Database Maintenance
Scheduled Maintenance Report for Intercom
The scheduled maintenance has been completed.
Posted Oct 03, 2022 - 11:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 03, 2022 - 10:00 UTC
Between Monday 2022-10-03 11:00 UTC+1 and Monday 2022-10-03 12:00 UTC+1, customers will experience a series of interruptions to all features for customers based in the Australian data hosting region.

What is the impact?
During the maintenance window, Intercom features will be degraded or unavailable for up to 60 minutes.

This will impact customers across Australian data hosting regions. Customers using our European/United States Regional data hosting will not be impacted.

Why are we doing this?
Some of our database clusters need to be restarted during the maintenance window while we perform an important database change.

Customer trust, data security, and availability are critical to everything we do at Intercom. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice.

What will the exact experience be for our customers during the change?
During the changes, the following will occur:
Customers in Australia will see degraded performance across Intercom.
Posted Sep 29, 2022 - 14:22 UTC
This scheduled maintenance affected: Intercom Australia (Intercom Web Application, Intercom Web Messenger, Intercom Mobile Messenger, Intercom APIs, Intercom Webhooks).