Realtime delays in inbox and messange

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted Apr 17, 2023 - 15:22 UTC

Monitoring

As of 15:13 UTC we are seeing full recovery.

Posted Apr 17, 2023 - 15:18 UTC

Investigating

Since 14:55 UTC Intercom started experiencing delays for updates in the inbox and messenger. We have identified the cause and are working on verifying the fix.

Posted Apr 17, 2023 - 15:16 UTC

This incident affected: Intercom Messenger (Web Messenger, Mobile Messenger) and Intercom Web Application.