Campaigns and Message Delivery issues, Increased Latency and errors on Intercom Workspace

Incident Report for Intercom

Resolved

Between 2019-01-10 0600 UTC and 2019-01-10 1045 UTC we experienced campaign and message delivery issues. We have scaled up our infrastructure to process all campaign and message delivery. The issue is now resolved and campaigns and message delivery are back fully operational.

Posted Jan 10, 2019 - 11:05 UTC

Identified

We have resolved latencies and errors on the Intercom workspace, and performance in the Inbox has returned to normal. We continue to work to mitigate issues with message delivery and campaigns.

Posted Jan 10, 2019 - 10:22 UTC

Investigating

We're looking into reports of increased latency and errors on the Intercom Workspace. Customers may also see issues with all Message delivery and Campaigns at this time.

Posted Jan 10, 2019 - 09:46 UTC

This incident affected: Intercom message delivery (Email, Chats and Posts, Mobile Push) and Intercom Web Application.