Realtime Web App Degraded Performance
Incident Report for Intercom
Resolved
The realtime performance of the teammate app and Messenger was degraded between 13:25 UTC and 14:10 UTC. This is now fully resolved.
Posted Apr 11, 2023 - 14:26 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 11, 2023 - 14:21 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 11, 2023 - 14:19 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 11, 2023 - 14:18 UTC
Investigating
We are currently investigating increased error rates for the Intercom web app. This impacts the realtime feel of the teammate app.

Customers using our EU and AUS data residency regions are unaffected at this time.
Posted Apr 11, 2023 - 13:59 UTC
This incident affected: Intercom Messenger (Web Messenger, Mobile Messenger) and Intercom Web Application.
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