Errors sending messages via WhatsApp

Incident Report for Intercom

Resolved

This incident has been resolved.

Posted Dec 13, 2022 - 22:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 13, 2022 - 21:45 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 13, 2022 - 21:36 UTC

Identified

We have identified the issue and are working to resolve it.

Posted Dec 13, 2022 - 21:16 UTC

Update

We are continuing to investigate this issue.

Posted Dec 13, 2022 - 21:07 UTC

Update

We are continuing to investigate this issue.

Posted Dec 13, 2022 - 20:45 UTC

Investigating

We are aware of issues where customers using our WhatsApp integration are seeing their numbers listed as disconnected and being unable to send messages from our Inbox via WhatsApp.

Posted Dec 13, 2022 - 20:32 UTC

This incident affected: Intercom Web Application.