System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom Messenger Operational
90 days ago
99.73 % uptime
Today
Web Messenger ? Operational
90 days ago
99.73 % uptime
Today
Mobile Messenger ? Operational
90 days ago
99.73 % uptime
Today
Intercom Web Application ? Operational
90 days ago
99.7 % uptime
Today
Intercom APIs ? Operational
90 days ago
99.7 % uptime
Today
Intercom Mobile APIs ? Operational
90 days ago
99.99 % uptime
Today
Intercom message delivery Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Chats and Posts Operational
90 days ago
99.99 % uptime
Today
Mobile Push Operational
90 days ago
99.99 % uptime
Today
Admin notifications ? Operational
90 days ago
99.99 % uptime
Today
Intercom Webhooks Operational
90 days ago
99.99 % uptime
Today
Intercom Europe Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Intercom Australia Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom Mobile Messenger Operational
90 days ago
100.0 % uptime
Today
Intercom APIs Operational
90 days ago
100.0 % uptime
Today
Intercom Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Javascript API response time
Fetching
Average Webhook Delivery Time
Fetching
Web Application
Fetching
Mobile API
Fetching
Rest API
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 03:30 UTC
Scheduled - Between 2024-03-16 03:30 UTC and 2024-03-16 04:00 UTC, customers based in the US data hosting region will experience a brief interruption to all features.

What is the impact?
During the maintenance window, Intercom features will be degraded or unavailable for approximately five minutes.
Customers using our European and Australian Regional data hosting will not be impacted.

Why are we doing this?
One of our sharded database clusters needs to be failed over during the maintenance window to increase the database instance size.

This maintenance is to proactively prevent the occurrence of an incident similar to this one: https://www.intercomstatus.com/incidents/2wr5j638gr6z

What will the exact experience be for our customers during the change?
During the changes, the following may occur:
• Customers using the US data hosting region will see degraded performance across Intercom.
• Processing of emails, messages, and notifications will be delayed for several minutes.

Mar 14, 13:18 UTC
Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024
Postmortem - Read details
Mar 13, 18:18 UTC
Resolved - We saw an elevated rate of errors and latency across the Intercom web app between 17:00UTC to 17:22UTC. This issue has now been resolved.
Mar 13, 17:23 UTC
Investigating - We are looking into reports of increased error rates and latency on our web app since 17:00UTC.
Mar 13, 17:16 UTC
Resolved - Conversations were dropped by the Slack Convert app between 2024-03-13 12:00 UTC and 2024-03-14 17:45 UTC and can't be backfilled. This issue has been resolved and conversations from 2024-03-14 17:45 UTC onwards will work as expected.
Mar 13, 12:00 UTC
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This incident has been resolved and all services are working as expected.
Mar 8, 12:30 UTC
Monitoring - Between 2024-03-08 1209 UTC and 2024-03-08 1214 UTC, customers would have experienced increased error rates and latencies across Intercom products due to a database failover event. This issue is resolved and we are monitor for full recovery for all customers.

Customers using Intercom workspaces that are hosted in our European or Australian Data Hosting regions would have been unaffected during this time.

Mar 8, 12:23 UTC
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - Between 2024-03-05 1520 UTC and 2024-03-05 1652 UTC, we experienced elevated error rates with our Facebook, Whatsapp and Instagram integrations due to an upstream provider issue. We are now seeing recovery, and reprocessing messages that failed to send during this time. For more information, please visit https://metastatus.com/
Mar 5, 17:15 UTC
Update - We begin to see partial recovery of our Whatsapp integration, but continue to monitor for full recovery across Whatsapp, Facebook and Instagram. This state may change, and we will update here if we see further degradation, or resolution of the upstream provider incident.

For more details, please visit https://metastatus.com/

Mar 5, 16:39 UTC
Monitoring - Due to an issue with an upstream provider, we are currently experiencing impact to our Facebook, Whatsapp and Instagram integrations. Customers may experience different types of errors and latencies due to this provider outage.

For more details, please visit https://metastatus.com/

We will update here once impact has been mitigated.

Mar 5, 16:04 UTC