This incident fully resolved yesterday.

Slack recovered at 19:30 UTC and Phone recovered at 20:00 UTC.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.

Fin over phone services have been fully restored and are operating normally.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Between 10:17 - 11:10 UTC today, quick replies in the Intercom messenger weren't working reliably. We rolled back a change that caused this issue. Apologies for the disruption.

As of approx 09:00 UTC today, restarting Safari 26 on MacOS / iOS fixes the issue of the messenger not working in incognito mode or when "Advanced Tracking and Fingerprinting Protection" is enabled. We are following-up with Apple.