Help Centers are back working again. Between 09:09 - 09:26 UTC Help Centers were returning errors or were slow.

Between 10:32 - 10:49 UTC Intercom's EU hosting region was experiencing high latency and errors due to an issue with a database. The database issue is resolved, and Intercom's EU hosting region is now working well.

The team has deployed a fix and confirmed recovery. All systems should be operation at this point.

This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

There were issues displaying some conversation messages in the inbox between 9.50 UTC and 10.50UTC .This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour