History
Dec 2024-Mar 2025
March
13
Thu
Crashes in apps using the iOS SDK
1:15 PM
There was an issue where users interacting with Fin were experiencing crashes in apps using our iOS SDK between 09.00UTC and 13.15 UTC. This has been resolved - no action is necessary on your end.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.
Scheduled maintenance for email delivery infrastructure - Europe hosting region
12:00 AM
Maintenance has completed
05
Wed
Messenger not loading due to identity verification errors
2:43 PM
The Messenger wasn't loading for customers with Identity Verification enabled, between 14.43UTC and 15.14UTC, in the EU and AU data hosting regions. We have resolved the issue and the Messenger will now load as expected.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Intercom Conversation App outage
1:47 PM
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
February
No incidents reported
January
No incidents reported
December
No incidents reported