This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

We've worked with Yahoo to fix a configuration issue on their side. This issue should now be resolved and all services are restored to normal functionality.

Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

On Friday 30th January between 15:12 GMT and 16:22 GMT customers using the WhatsApp channel in the US experienced connection issues with Intercom. 

We completed a standard key rotation and identified a key missing a permission that caused numbers to get disconnected. This caused the team to complete a revert which resolved the issue.  

This issue is now resolved, and all services are working as expected.