Intercom has been back to normal since 08:05 UTC. Apologies for the disruption.

Between 16:19 - 16:27 UTC the Intercom inbox in the USA region was unusable. The issue has been resolved.

Between 1013 UTC and 1018 UTC, customers would have experienced increased error rates and high latencies while using the Inbox. This issue is now resolved, and all services are working as expected.

We continued to monitor and our mitigations were successful.