We have identified the source of the email delivery issues, related to customer files sent via Intercom being flagged as malicious by Google.
In order to resolve this issue and restore email delivery back to expected levels more quickly, we will temporarily prevent the download of attachments that were created through emails coming into Intercom workspaces which match any of the filetypes in the list below.
Workflows that rely on receiving inbound email attachments coming into Intercom will be temporarily disrupted while we're implementing this fix.
Attachment filetypes that are temporarily prevented include:
- doc, xslx, docm, docx, xlsm, exe
- html, htm, php, js
- zip, gz, 7z, rar, z, zls, tar
- arj, iso, ace, apk
- IMG, img, uue, cab
The status of this event will be updated directly at this url: https://www.intercomstatus.com/incidents/1fgmlkrmwnzd