Between 20:30 - 20:38 UTC Intercom was down due to a database issue. We failed over the database, and are carrying out a software upgrade later tonight. This issue is resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Intercom was down between 10:28 UTC - 10:34 UTC. The database has since recovered. We are continuing to work on stabilizing Intercom as our highest priority.
We are now monitoring this incident.
There was impact to production from 09:35 UTC to 09:41 UTC. All systems are operating normally.
This issue with our phone vendor is now resolved. Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour.